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Now Hiring: Retail Sales Lead Pacific FairPart-time with rotating rostersLead with purpose. Operate with ownership. Create something meaningful.At YCL Jewellery, retail is more than transactions, its about meaningful moments. Were hiring permanent part-time Retail Sales Assistants to join our Pacific Fair team.This role isnt your standard retail job. At YCL, youll sell a product you genuinely love, work in a space that feels calm and beautiful, and be part of a team that values kindness, creativity and purpose. Youll also have the opportunity to learn our in-house jewellery services, contribute to boutique events, and grow with a brand.Why Work With YCLCareer Progression:Our previous Store Manager was promoted into into a HQ, your growth is our goal.Connection to HQ:Youll have direct access to brand leadership and real-time mentoring.Creative Freedom:Your voice matters, we co-create everything, including customer experience.Team Culture:Purpose-led, people-first and grounded in kindness.Market-leading product allowance, did someone say free jewellery?Perks:Staff discounts, bonus structures, and a role you can truly make your own.What Makes This Role DifferentRotating Rosters. No more exhausting retail routines, our part-time rotating schedule gives you balance, flexibility and the chance to bring fresh energy to every shift.Strategic growth time every second month. Step off the floor to coach your team, analyse performance, plan activations, and operate like a business owner, with direct support from our HQ team.Hands-on experience beyond the floor. Youll partner with HQ to help plan events, private shopping experiences and community activations, gaining insight into areas of the business most retail roles never touch.Direct support from HQ.Work closely with our Gold Coast-based team.We value people, not just numbers.Yes, KPIs matter, but culture, connection and customer care come first.Jewellery Craftsmanship training: You will be trained in-house to offer our permeant jewellery & Charm Bar servicesReport directly to our General Manager: You will gain insight into a fast-moving brand at an executive level.What Youll Be DoingDelivering exceptional, high-converting customer experiencesOverseeing daily boutique operations: service, sales, stock, styling, team culture & morePartnering with HQ to plan boutique events, private shopping experiences and activationsStyling customers with confidence, clarity and product knowledgeFacilitating our in-store ETERNAL & Charm Bar services (full training provided)Maintaining visual merchandising and boutique presentationWorking towards individual and boutique KPIs with prideBringing passion, energy and sales focus to every shiftWhat You Bring12 years experience in retail sales (as a 3IC, 2IC, ASM or Store Manager)Passion for people, personal style, and human connectionA warm, confident, customer-first approachA proactive, self-motivated attitude, we want sellers who own the floorConfidence to run our boutique like its your ownA proactive, organised, values-aligned approachAvailability for a rotating roster across weekdays and weekendsWords from our team:"With a strong desire to move into a Head Office role after finishing my degree, stepping into the Store Manager position at YCL Pacific Fair was the perfect transition. It wasnt your typical retail role, I worked closely with the HQ team, learned hands-on skills like welding permanent jewellery (so cool), and was trusted to bring YCL''s retail experience to life. From day one, YCL has supported my growth; the team is tight-knit, and with just 11 of us, you gain exposure to every part of the business which is ideal for someone fresh out of study still finding their path" - Brianna, Customer Service and Warehouse Coordinator.Apply nowRole: Part-timeLocation: Pacific Fair Shopping Centre, Gold Coast QLD #J-18808-Ljbffr