Job Title

Do you take pride in creating a welcoming and enjoyable environment for members and guests by delivering exceptional service across all areas of club operations?Are you motivated by the opportunity to work in a dynamic and fast-paced hospitality setting, where adaptability, problem solving and teamwork are key to ensuring an efficient service experience?Have colleagues or supervisors described you as a proactive and customer-focused team player who thrives on delivering outstanding experiences while upholding responsible service and gaming standards?Tradies is a well-established Club Group with three community-based clubs in Gymea, Caringbah and Helensburgh. Renowned for our dedication to our purpose proudly supporting our members, community & environment, our award-winning team strives to provide exceptional hospitality, give back to our community and protect our environment.Through our service standards, restaurants, cafes, event and entertainment facilities, we have built a strong reputation as a destination for all occasions and are committed to making a meaningful contribution to our community.Our welcoming and relaxed social environment is enjoyed by all corners of our community and we are committed to not only fulfilling but exceeding expectations through innovation, adaptability and an unwavering commitment to our core values.Purpose:Our Frontline Service Team role is responsible for delivering exceptional customer service in all areas of club operations, including food and beverage service, gaming, events, cashiering and general club duties. This role requires flexibility, professionalism and a commitment to ensuring a safe, enjoyable and welcoming environment for members and guests.What Youll Be DoingFood and Beverage ServiceGreet and serve members and guests in a professional, friendly mannerTake food and drink orders, process payments and deliver orders promptlyAssist with bar service, including preparing and serving alcoholic and non-alcoholic beveragesClear and reset tables, ensuring cleanliness and adherence to hygiene standardsGaming OperationsAssist patrons with gaming machine operations and payouts while adhering to responsible gambling guidelinesRefill and clean gaming machines, ensuring smooth operationsMonitor gaming areas for responsible gambling compliance in alignment with laws and club policiesProvide guidance on the club''s self-exclusion program and escalate issues as neededTake food and drink orders from gaming patrons, process payments and deliver orders promptlyCash Handling and TransactionsAccurately handle cash, EFTPOS, and other forms of payment.Perform end-of-shift reconciliations and maintain transaction records.Operate POS systems efficientlyCustomer ServiceRespond to member and guest inquiries promptly and courteouslyHandle complaints or disputes professionally, escalating as requiredMaintain knowledge of club events, promotions, and services to assist patrons effectivelyGeneral DutiesMonitor the cleanliness and safety of all public areasAssist with club promotions and eventsFollow security and compliance protocols, including ID checks and RSA (Responsible Service of Alcohol) and RCG (Responsible Conduct of Gambling) adherenceWhat Youll BringAgile, resilient and flexibleStrong customer service and communication skillsAbility to work collaboratively in a team environmentAbility to be self-motivated and action orientedAttention to detail and commitment to maintaining high standardsAdaptability and a proactive approach to problem-solvingAwareness of and adherence to responsible gambling and RSA regulationsQualifications and CertificationsCurrent RSA (Responsible Service of Alcohol) certification (essential)Current RCG (Responsible Conduct of Gambling) certification (essential)Current ARCG (Advanced Responsible Conduct of Gambling) certification (desirable)Experience in hospitality, gaming, or a similar environment (desirable)First Aid Certificate (desirable)What We OfferA chance to be part of a great team and workplace cultureComprehensive training and development opportunitiesA positive, welcoming team environmentStaff meal discountsOn-the-job learning with chances to growUniform providedEmployee Wellbeing Program supported by our Wellbeing MentorGenerous family leave conditionsStaff DiscountsEAP with free 24-hour counsellingVolunteering opportunitiesIf youre someone who can work consistently, particularly Thursday Sunday, who thrives in a team- oriented environment and is passionate about delivering exceptional service, we''d love to hear from you! #J-18808-Ljbffr