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Customer Service Representative - 12 months contractJoin or sign in to find your next jobJoin to apply for the Customer Service Representative - 12 months contract role at AlconCustomer Service Representative - 12 months contract1 day ago Be among the first 25 applicantsJoin to apply for the Customer Service Representative - 12 months contract role at AlconGet AI-powered advice on this job and more exclusive features.At Alcon, we''re passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?This role is part of Alcon''s Sales & Sales Support function, a team that helps provide access to products across all channels in an effort to drive customer satisfaction with eye care professionals to help people see brilliantly.The Associate I, Customer Service (Professional Path) is primarily responsible for ensuring timely and accurate processing of orders and customer queries in the Customer Operations Division. You will deliver high-quality service, manage customer issues, maintain product knowledge, and contribute to the Sales and Marketing team. Specifics include:Receive and process incoming orders via phone, email, and representatives'' instructionsAdhere to deadlines for processing orders and inform customers of backordersLiaise with the planning team for backorder reports and check and fix rejected orders weeklyAssist in processing orders through relevant systems and liaise with Finance for adding shipping addressesAttend to customer queries by liaising with the Customer, Warehouse & Delivery department, credit controllers, and sales representativesEnsure prompt resolution of queries and timely action on task boardsHandle enquiries and complaints professionally and provide post-sale technical and/or non-technical customer service and supportComplete returns within the Returns Policy, log cases in the CRM system, and arrange for product returnsOversee the completion of all relevant administrative work and reportsProcess credits for price adjustments and ensure documentation is attached in the systemFollow up on open sales reports at the end of each weekNotify the appropriate office or delegate of any adverse events and/or quality complaints within 24 hoursMaintain the assets and contracts databases, ensuring customer purchase orders are processed within department Key Performance IndicatorsAct as a liaison between customers, production, and distribution departments related to specific customer ordersSupport the supply chain for parts and services and inform customers of any material on backorderContribute positively to the Sales and Marketing team through cooperative relationships and collaborative effortsEnsure adherence to all relevant local standard operating procedures and demonstrate behavior in accordance with the company''s code of practiceWe are looking for someone with high level of attention to detail, who is comfortable working in fast paced but supportive team to help people See Brilliantly.Skills And ExperienceAccurate and quick data processing skillsSAP experienceGood communication skillsAttention to detailProblem solvingCustomer service experience in the Medical Device or Pharmaceutical industry preferredAny experience with Electronic ordering (EDI) would be encouragedow You Can Thrive at Alcon:Opportunity to work with a leading global medical device company.Collaborate with a diverse and talented team in a supportive work environment.Competitive compensation package and comprehensive benefits.Continuous learning and development opportunities.Alcon CareersSee your impact at alcon.com/careersALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFYAlcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.EQUAL EMPLOYMENT OPPORTUNITY POSTERSIf youd like to view a copy of the Alcons affirmative action plan or policy statement, please email alcon.er@alcon.com.ATTENTION: Current Alcon Employee/Contingent WorkerIf you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.Find Jobs for EmployeesFind Jobs for Contingent WorkerSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesMedical Equipment ManufacturingReferrals increase your chances of interviewing at Alcon by 2xGet notified about new Customer Service Representative jobs in Macquarie Park, New South Wales, Australia.North Sydney, New South Wales, Australia 2 days agoNorth Sydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoCustomer Service and Logistics SpecialistSydney, New South Wales, Australia 3 weeks agoMinto, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 2 weeks agoSurry Hills, New South Wales, Australia 2 weeks agoCustomer Service Consultant - Inbound callsSydney, New South Wales, Australia 4 days agoCustomer Service Consultant - Inbound callsSydney, New South Wales, Australia 2 weeks agoWetherill Park, New South Wales, Australia 1 month agoCustomer Service Officer (Fixed term 13 months)Parramatta, New South Wales, Australia 1 day agoPymble, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$35.00-A$40.00 3 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 4 days agoChatswood, New South Wales, Australia 1 week agoPendle Hill, New South Wales, Australia A$60,000.00-A$70,000.00 4 days agoPymble, New South Wales, Australia A$65,000.00-A$75,000.00 3 weeks agoSydney, New South Wales, Australia 2 weeks agoParramatta, New South Wales, Australia 1 week agoBlacktown, New South Wales, Australia 17 hours agoFairfield, New South Wales, Australia A$60,000.00-A$70,000.00 2 weeks agoSydney, New South Wales, Australia 4 days agoWere unlocking community knowledge in a new way. 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