Job Title

The roleAs a Contact Centre Operator, you will handle customer inquiries via phone, email, and live chat, providing efficient support and exceptional service. Your role involves troubleshooting issues, processing transactions, and ensuring a seamless customer experience. Strong communication, problem-solving skills, and the ability to work in a fast-paced environment are essential.How will success be measured in this roleField a range of enquiries between Unibet and our customer base using various means of correspondence which includes telephone, email and web-chatProvide and source accurate information to attend to and resolve customer enquiries and resolution of client issuesWill be required to collaborate with other departments and business units to attend to customer enquiries and resolve client issuesNeeds to clearly manage customer expectations using the various means of correspondenceCommunicate with our customers using the tools and applications supplied by UnibetPerform his/her duties to the predefined quality standard of work to the best of his/her abilityComplete the required set of tasks and duties within defined service levels, timeframes and industry standardsPerform related duties as assigned, within your scope of practice #J-18808-Ljbffr