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Are you passionate about helping people? Join this exciting opportunity to help out your fellow Australians!We are hiring Customer Service roles to support our client, the Australian Passport Office, in Modbury. Be recognised and rewarded for your contributions while making a real difference to the lives of Australians.About The RoleWith access to knowledge content, extensive training and leadership support you will be helping Australians with Passport enquiries looking to travel.As a Customer Service Representative, you will be providing essential services to people across Australia on behalf of our Australian Federal Government client. In this role you''ll be operating in a dynamic team environment with a focus on meeting quality outcomes for customers.Operating HoursWe have full time opportunities available for 2025!Our operating hours are Monday to Friday between 7:30am and 7:30pm on a rotating roster with flexibility to support all of your out of work commitments.Skills & ExperienceHigh attention to detailExcellent customer service skillsPatience and empathy towards people in difficult situationsA team player focus, working collaboratively to exceed expectationsClear communication skills to customers and stakeholdersPunctual and reliableExperience adhering to KPI''sIntermediate computer skills, ability to navigate multiple screens and a typing speed of 30WPMDue to clearance requirements, Australian Citizenship is requiredBenefitsTalent development programs designed to engage and empower you: we want to build on your strengths and experiences and provide a career pathway into our Service Desk.We offer Cert III courses in Business and/or IT to support your career pathways, covering the costs of the course as well as providing fully paid worktime to complete the course!Datacom oers its people the ability to make a real dierence and develop their careers within a supportive environment.Best in class rewards and recognition program including awards and corporate retail discounts on tap.Paid Parental Leave.Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000!Why Join Us Here at Datacom?Datacom is one of Australia and New Zealands largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It''s our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. Youll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.We operate at the forefront of technology to help Australia and New Zealands largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.If you''re looking for meaningful work with genuine career progression opportunities, training and development, we''d love to hear from you.APPLY WITH US TODAY! #J-18808-Ljbffr