Job Title

Customer Service Support Staff - MelbourneCustomer Service Support Staff - Melbourne3 days ago Be among the first 25 applicantsTextron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, youll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members now and in the future, beginning day one. Your success is our success.DescriptionJob Summary:ResponsibilitiesWe are seeking a detail-oriented Customer Service Support Staff to assist the Customer Service Managers and upcoming iMRO (Integrated Maintenance, Repair and Overhaul) transition in a dynamic general aviation environment. This role is a 24-month contract and involves customer invoicing, providing administrative support, and ensuring smooth coordination between departments to enhance customer satisfaction and operational efficiency. Job Responsibilities:Assist Customer Service Managers with daily administrative tasks and customer interactions.Coordinate communication between internal departments and external customer regarding service updates, invoice status, maintenance schedules, and warranty programs.Maintain and update customer records, work orders and service documentation and support the preparation of reports and other customer related documents.Generate, review and process customer invoices accurately and in a timely manner.Ensure accurate recording of labor, parts and other costs associated with aircraft maintenance services by working closely with the CSM and Maintenance Manager.Work closely with the finance department to resolve any discrepancies related to billing and paymentsCommunicate with customers regarding invoice details, payment terms, and account statusMonitor outstanding invoices and follow up on overdue payments when necessarySupport the Customer Service Manager in upselling opportunities in the areas of maintenance, parts, warranty and other associated programs that provide value to the customer.Responsible for participating in the Service Center safety culture.QualificationsQualifications:Minimum 2 years in customer service, administrative support, or invoicing, preferably in aviation.Familiarity with iMRO or aviation maintenance software is a plus.Experience with customer invoicing, accounts receivable, or financial documentationAbility to collaborate across different departments to support seamless customer service and maintenance operationsProactive approach to resolving customer inquiries and operational challengesExcellent written and verbal communicationPossesses good organization and time management skillsAttention to detail, goal orientedAbility to prioritize and manage time sensitive responsibilitiesRecruiting Company: Textron AviationPrimary Location: Australia-MelbourneOther Locations: AustraliaJob Function: Product SupportSchedule: Full-timeJob Level: Individual ContributorJob Type: StandardShift: First ShiftJob Posting: 03/13/2025, 4:06:50 AMJob Number: 331121Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesAviation and Aerospace Component ManufacturingReferrals increase your chances of interviewing at Textron by 2xGet notified about new Support Associate jobs in Melbourne, Victoria, Australia.Melbourne, Victoria, Australia 3 months agoMelbourne, Victoria, Australia 6 days agoOffice Coordinator (a.k.a. Office & Vibe Specialist) Part-Time, Monday to FridayMelbourne, Victoria, Australia 1 month agoOffice Coordinator (a.k.a. Office & Vibe Specialist) Part-Time, Monday to FridayCustomer Service Support Staff - MelbourneCustomer Service Support Staff - MelbourneMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 3 months agoMelbourne, Victoria, Australia 1 month agoCustomer Support Associate - CollectionsMelbourne, Victoria, Australia 3 hours agoSouthbank, Victoria, Australia 1 week agoEverWell - Customer Support Specialist - 12month Fixed Term (Remote, Australia)South Yarra, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 1 week agoOakleigh, Victoria, Australia A$78,000.00-A$95,000.00 3 days agoEast Melbourne, Victoria, Australia 3 days agoClient Services Administrator Port MelbournePort Melbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 5 months agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 days agoPartner Support Specialist, People OperationsMelbourne, Victoria, Australia 5 days agoSouth Melbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 13 hours agoSouthbank, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 13 hours agoMelbourne, Victoria, Australia 2 weeks agoAU Product Support Specialist (Remote, Philippines)Melbourne, Victoria, Australia 1 week agoSupport Workers (NDIS and Aged Care) - East and WestMelbourne, Victoria, Australia 2 weeks agoDandenong, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia 13 hours agoMelbourne, Victoria, Australia 13 hours agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr