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Customer Service Representative - Business Process OfficeJoin to apply for the Customer Service Representative - Business Process Office role at Sydney WaterCustomer Service Representative - Business Process OfficeJoin to apply for the Customer Service Representative - Business Process Office role at Sydney WaterGet AI-powered advice on this job and more exclusive features.EA Level 3E ($81,494.94 base salary plus superannuation)38 hour working week 19-day monthPermanent full-time roleAbout The RoleIn this varied role, you will be responsible for maintaining customer property data, resolving customer enquiries, and ensuring accurate billing information. Youll liaise daily with a wide range of customers and stakeholders, offering timely solutions and insights into Sydney Water conveyancing products.You will have an exceptional eye for detail with administrative and data entry tasks. This is not a call centre role, but you will occasionally collaborate with our Contact Centre team to address customer concerns.Key ResponsibilitiesProcessing Conveyancing applicationsCustomer data entry/modification/updatingCreation and updating of customer accounts using Land Property information and other developer and property information systemsProvide timely communication and resolution of service requests and complaints to customersWork closely with internal teams to resolve issues, improve processes, and support customer satisfaction.Experience & QualificationsWere looking for someone who:Has proven experience in a customer service role with outstanding communication skills (both verbal and written).Pays exceptional attention to detail, ensuring accurate data entry and problem resolution.Is a proactive and inquisitive problem solver who enjoys tackling challenges.Possesses a collaborative mindset and thrives in a team environment.Has experience with SAP ISU/CRM and/or property administration for a utility or government organisation (preferred, but not essential).Ability to analyse data and update records.Experience using SAP in a utility or billing environment highly regardedAttention to detail and a high degree of accuracy in capturing and processing information.Ability to use office software to generate correspondence, analyse data and manage time.Training & DevelopmentWe are committed to your professional growth. Youll be paired with an experienced team member who will guide you through day-to-day activities, helping you get acclimated to the role. You will also have the opportunity to rotate through various areas within our business to build a broader understanding of Sydney Water''s operations. We believe in fostering an environment where learning is encouraged, and no question is too small. Youll have the support of both your peers and management as you develop in your new role.Why Join Us?Flexible Start Times: Choose a start time that works best for you, between 7:30 am and 9:00 am.Rostered Days Off: Enjoy one rostered day off per month.Hybrid Working Options: We support work-life balance with the flexibility to work remotely and from the office.Closing date: 8th August 2025 at 11:59pm AESTPlease advise if you require any adjustments to actively participate in the application and recruitment process.For any further information please contact sukriti.sharma@sydneywater.com.auPlease note as part of the application process, you will be asked to undergo background checks which includes a criminal history check and a medical assessment either online or in person.You must be anAustralian CitizenorPermanent Residentat the time of submitting your application to be considered for this role.Working at Sydney WaterAt Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers quality of life and safeguarding Sydneys future. We see the world is changing, so we are changing too.Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.We welcome and encourage applications from diverse backgrounds, including First Nations people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.Please see the job profile for the roles full accountabilities.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesUtilitiesReferrals increase your chances of interviewing at Sydney Water by 2xSign in to set job alerts for Customer Service Representative roles.North Sydney, New South Wales, Australia 2 months agoNorth Sydney, New South Wales, Australia 3 days agoParramatta, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 days agoParramatta, New South Wales, Australia A$60,000.00-A$70,000.00 1 week agoSydney, New South Wales, Australia 3 days agoParramatta, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoBlacktown, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 1 month agoParramatta, New South Wales, Australia A$70,000.00-A$75,000.00 2 weeks agoSydney, New South Wales, Australia 3 weeks agoParramatta, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 3 days agoDouble Bay, New South Wales, Australia 3 weeks agoHurstville, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 1 day agoCustomer Service Representative - 12 months contractMacquarie Park, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$60,000.00-A$70,000.00 3 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 weeks agoCustomer Care Consultant - Greystanes NSWGreystanes, New South Wales, Australia 2 weeks agoHomebush, New South Wales, Australia A$30.00-A$40.00 2 days agoSydney, New South Wales, Australia 4 days agoMillers Point, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoCrows Nest, New South Wales, Australia 5 days agoSydney, New South Wales, Australia A$75,000.00-A$90,000.00 2 weeks agoSydney, New South Wales, Australia 2 days agoDouble Bay, New South Wales, Australia 5 days agoCustomer Service Representative (Superannuation)Sydney, New South Wales, Australia 3 weeks agoWere unlocking community knowledge in a new way. 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