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Join to apply for the Customer Service Coordinator role at UniLodge1 day ago Be among the first 25 applicantsJoin to apply for the Customer Service Coordinator role at UniLodgeGenuine career opportunities for those with ambitions to growPermanent Full Time PositionUniLodge D1 in Carlton, Melbourne.Genuine career opportunities for those with ambitions to growPermanent Full Time PositionAt UniLodge you will have the opportunity to build a rewarding career, by growing your skills and capability with Australia and New Zealands leading provider in student accommodation. Our operation is on an exciting growth trajectory, with a portfolio of close to 140 properties and hotels. As we grow, we are always on the lookout for people who will enrich our culture and bring their unique perspectives and experiences to help UniLodge Group become even better. Join us and embark on an exciting journey to be the operator of choice.What Role Will You PlayWere seeking a passionate customer focused professional to join our team as a Customer Service Coordinator (CSC), on a Permanent Full-Time basis. If you enjoy a role that offers a bit of variety, can be both quiet and busy, and youre okay to be on your feet, then please read onResponsibilitiesAt UniLodge we provide a home away from home for our residents and we aim to hire staff who will champion fostering a safe, secure and healthy living environment for our student residents. We have fun at work but at times we can be run off our feet, welcoming or saying goodbye to our residents. You may feel you do not meet all the criteria, but if you are eager to learn the UniLodge way, we still want to hear from you. This may be the first step to a new and exciting career path. Some of the responsibilities will include, but not be limited to:Creating a friendly environment and delivering a positive resident experience,Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing,Taking the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed, andCoordinating and execute administrative duties (including incoming and outgoing mail, filing, etc.).What were looking forA background in reception or hospitality will provide you with a good grounding for this roleA passion for delivering exceptional guest experiencesResilience and ability to work under high pressure, and a fast-paced environmentExcellent communication skills, both written and verbalHigh levels of computer literacy with ability to learn new systemsSomeone who exercises a we care attitude.Unrestricted work rights in AustraliaNational Police Check (completed within last 3 months), at your own costWorking with Childrens Check (VIC)VIC Real Estate Qualification: Hold or can acquire a valid and current Agents Representative Certificate lodged with Consumer Affairs VictoriaAbility to commit to a 38-hour work week, across a Monday Friday rosterWhat we can offer you:Full uniform providedAmplify your potential, we offer a variety of opportunities for career progressionPersonal and professional development, through online and face to face training and coursesFocus on employee wellbeing to support mental, emotional, financial and physical health & wellbeing, including access to Employee Assistance ProgramsInclusive culture in a diverse, collaborative and fun team environmentVarious leave options including two weeks paid parental leave, study leave & much moreStrong focus on employee engagement annual feedback surveys, and access to our community platform (Viva Engage)Performance recognition programs and rewards: On-The-Spot Awards, Quarterly Awards, Annual Awards Night, Employee Milestone RewardsFlu Vaccinations Company FundedGenerous referral bonus (up to $1,000 AUD/NZD)Access to Insider Rates at Essence Hotels and ApartmentsAre you ready to embark on a rewarding career?If you think this role is the right fit for you, we would love to hear from you. 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