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Update your details and view your application progress.Refine SearchCategoriesAdministration & Support 1Service Desk & IT Support 1Employment typeFull Time 1LocationsACTCanberra 1VICRegister for Kinetic IT "Job Alerts" and be first to receive notifications about upcoming job opportunities.Kinetic IT 2026 First Nations Traineeship Program (VIC & ACT)Apply now Job no: 495226Employment type: Full TimeLocation: Canberra, MelbourneCategories: Administration & Support, Service Desk & IT SupportTHE TRAINEESHIP PROGRAMOur traineeship program, generally completed over a 12-month period, is an education pathway open to Aboriginal and Torres Strait Islander peoples that combines formal learning with on-the-job training to provide relevant and valuable industry skills alongside a qualification.There are 3parts to the traineeship program:1. Paid Work ExperienceYou will be akey member of our Kinetic IT team directly supporting our customers.You will be supported in completinga Certificate III in Information Technology or Business through weekly instructor-ledsessions with our training provider, and given opportunities to put into practice what you are learning.You will have access to mentor support througha specialist Indigenous mentorship provider. You will havemonthly catch-ups tocheck in andsee how you are going with the role and yourlearning journey.THE WORK EXPERIENCEService Desk TechnicianAs a Service Desk Technician, youll be the first point of contact for users needing technical support, helping resolve common IT issues like password resets, system access, and basic troubleshooting. You''ll provide professional, customer-focused service over phone, email, or chat, logging and escalating tickets as needed while following structured processes. Its a great fit for someone who enjoys solving problems, working with people, and wants to build real-world experience in IT.Process AdministratorAs a Process Administrator, you''ll support day-to-day operations by keeping systems, records, and tasks organised and up to date. This role involves working across different teams to help ensure key activities are tracked, information is accurate, and deadlines are met. Its a great fit for someone who enjoys structure, is detail-oriented, and wants to build experience in a fast-paced, team-based environment. You''ll gain exposure to a variety of business functions while supporting internal processes and client-related work.What Youll Bring to the TableWillingness to learnStrong work ethicCustomer-focused approachAbout Kinetic ITKinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.For more than 25 years, weve partnered with some of Australias most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.Be You, Create the FutureAt Kinetic IT, were driven by a shared passion for technology, customer success, and community impact.With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch helping shape the future of tech, here and beyond.We value individuality and foster an inclusive culture where youre safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. Were proud to be an Indigenous and Veteran-friendly employer. See our Reconciliation Action Plan here.The Kinetic IT DifferenceGrowth-focused culture Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.Advance your career Access new roles via our internal Opportunity Marketplace careers hub.Flex your work Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).Celebrate together Social events, cultural celebrations, end-of-year functions and more.Wellbeing matters Health and wellness resources, tailored leave and support options and EAP access.How To ApplyWork with us as we bring technology to life. Apply today or send your CV direct to careers@kineticit.com.au. You can learn more about our culture and crew online at kineticit.com.au.#on-siteAdvertised: 03 Jul 2025 AUS Eastern Standard TimeApplications close: 03 Sep 2025 AUS Eastern Standard Time #J-18808-Ljbffr