Job Title

This is: the jobA new opportunity has become available for a Hardware Support Officer to join a leading retail technology team, supporting a high-volume store network with critical hardware infrastructure.Working as part of a national technology team, youll provide hands-on support across register peripherals, telephony devices, and rugged mobile computing hardware. This role combines BAU incident resolution with project delivery, proactive maintenance, and vendor coordination.This is: what youll doDeliver expert support across in-store technology, including POS systems, Zebra handhelds, barcode scanners, thermal printers, and two-way radiosOwn incidents, requests and small projects related to retail hardware and telephonyCoordinate hardware lifecycle management, maintenance, and warranty processesProactively identify and implement improvements to enhance user experience and reduce downtimeEnsure compliance with security and procurement processesMaintain accurate documentation, hardware records, and support proceduresLiaise with store team members and service delivery teams to ensure high-quality supportSupport broader IT projects, including product selection and rollout of new hardwareProvide relief support for frontline technology officers as requiredThis is: what youll needExperience supporting technology hardware in a retail or fast-paced operational environmentFamiliarity with POS systems and rugged retail hardware such as Zebra TC52/53 or Motorola radiosKnowledge of ITSM tools like ServiceNow, and mobile device management platforms like AirWatchUnderstanding of hardware lifecycle processes and ITIL practicesExperience with automation tools like Power Automate is a plusStrong communication skills with a customer-first mindsetAbility to prioritise, multitask and troubleshoot effectivelyBasic commercial awareness and vendor engagement experienceThis is: the perksHands-on technology support role in a nationally recognised brandOpportunity to work across BAU, projects, and innovation initiativesAccess to a collaborative, friendly team environmentPermanent role with ongoing development and tech exposureThis is: whats nextApply now or reach out to:Elton KellyPrincipal Consultant, Natural Selection GroupM: 0405 294 375E: elton.kelly@naturalselectiongroup.com.au #J-18808-Ljbffr