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Join to apply for the Revenue Clerk - Goulburn role at NSW Health1 day ago Be among the first 25 applicantsJoin to apply for the Revenue Clerk - Goulburn role at NSW HealthCalling all customer service superstars! An exciting opportunity to join the Revenue Team at NSW Ambulance.Position Title: Revenue ClerkEmployment Type: Temporary Full-Time, up to twelve (12) months with possible extensionPosition Classification: Admin Assist Gde 3Location: NSW Ambulance Southern Sector, 203-223 Bourke Street, GoulburnApplication Close: Midnight on 31 July 2025About Nsw AmbulanceNSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment.Hear what its like to work for NSW AmbulanceAround the Grounds - November 2024NSW Ambulance is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, neurodiverse individuals, and people with disabilities to apply!Whats On Offer$58,552 - $63,993 per annum + 12% superLeave support including annual, parental, carers and moreAllocated Days Off (ADO) once a month take a paid day offAdditional Public HolidayGenerous salary packaging options to help you increase your take home pay: Up to $9k for living expenses + $2.6k meal & entertainment + novated leasingStaff Support Program - extensive free confidential and professional assistance for staff and their familiesFitness passport, and medic-fit gyms at most locations discounted gym membership that both you and your family can enjoyDiscounted private health insuranceCareer development and growth opportunitiesCollaborative and supportive teamAccessible via Public TransportAbout The OpportunityPlay a key role in an emergency service providing excellent customer service to the members of public for charges related to Ambulance services provided ensuring NSW Ambulance meets its obligation in the management of revenue collection process.Respond to customer enquiries via phone, email, or written correspondence with empathy and professionalismAssist in managing ambulance billing, including non-patient invoicing, in line with NSW Health and NSW Ambulance policiesProvide general administrative support and maintain accurate recordsPrepare timely and accurate reportsSupport continuous improvement by contributing to the development of new systems and processesEngage positively with the team and contribute to a supportive, collaborative work environmentAbout YouYou are dedicated, compassionate and passionate about delivering outstanding customer service and making a meaningful difference in your community.You''ll be the first point of contact for members of the public regarding ambulance fees and charges.You''ll provide timely, empathetic, and efficient assistance via phone, email, and written correspondence often during stressful and emotional times for our customers.You''ll play a key role in supporting the revenue collection process by managing billing enquiries, maintaining accurate records, preparing reports, and contributing to the development and improvement of systems and procedures.Where you will be workingLocated just two hours from Sydney and one hour from Canberra, Goulburn offers the perfect blend of country lifestyle and city convenience. With a friendly, close-knit community, affordable housing, quality schools, and excellent local services, it''s a great place to live and work.Known for its rich history, the iconic Big Merino, and easy access to national parks, Goulburn continues to grow with opportunities across health, education, retail, and government sectors.Learn more about life in Goulburn at Goulburn Mulwaree Council or visitnswHow To ApplyPlease respond to the below two questions (max 4000 characters including spaces) and submit this with your CV and other required information.Question 1: How do you handle changes or unexpected situation in the workplace. Provide an example in your response.Question 2: Describe a time when you turned a dissatisfied customer into a satisfied one. What steps did you take?Need More information?Click here for the Role Description and Position Conditions and General InformationFind out more about applying for this positionLearn more about careers at NSW Ambulance hereContact PeoplePlease contact Marianne Octaviano on Marianne.Octaviano@health.nsw.gov.au if you have any questions about this role.For Aboriginal candidates who would like to talk to NSW Ambulance''s Aboriginal Workforce Consultant, please contact Leonie Garvey on Leonie.Garvey@health.nsw.gov.au. Support is also available through the Stepping Up website.Please contact ambulance-diversity@health.nsw.gov.au if you require any adjustments to the recruitment process so we can support you to present your best self.Additional InformationApplicants will be assessed against the essential criteria articulated in Position DescriptionNSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs.Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.Eligibility lists and talent pools may be created and used to fill temporary vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeTemporaryJob functionJob functionAccounting/Auditing and FinanceIndustriesHospitals and Health CareReferrals increase your chances of interviewing at NSW Health by 2xSign in to set job alerts for Accounting Clerk roles.Were unlocking community knowledge in a new way. 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