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Join to apply for the Professsional- Customer Success Management- Real Estate Solutions role at Cotality Australia1 month ago Be among the first 25 applicantsJoin to apply for the Professsional- Customer Success Management- Real Estate Solutions role at Cotality AustraliaDirect message the job poster from Cotality AustraliaConnecting Top Talent to Game-Changing Opportunities | Talent Matchmaker @ Cotality (formerly CoreLogic)- Certified as a "Great Place To Work"Who are we?Cotality (formerly CoreLogic) is the leading provider of property data and analytics in Australia and New Zealand. Were fiercely independent, and were considered the best in the business. Every day, our data scientists and researchers collect data from over 4.5 billion points across the Cotality universe. We then rinse and finesse this data to transform it into powerful property market insights that drive the best property decisions.Our purposeAt Cotality, we help people build better lives by providing rich property insights that inform the very best property decisions. We know that behind all the numbers, algorithms, and sophisticated data technology there are people, families, and communities. There are hopes, dreams, ambitions, journeys, expectations, fears, crossed fingers and vulnerability. Its those things that matter. And its those things that we want to connect with, enable and tackle.Who are you?We are seeking a dynamic and results-driven Account Manager with a strong background in digital experience to join our team. The ideal candidate will be responsible for managing and growing client accounts, ensuring exceptional customer satisfaction, and driving digital transformation initiatives. This role requires a strategic thinker with excellent communication skills and a proven track record of success in account management and digital projects.You excel as a team player, thriving in a collaborative environment where you work alongside like-minded colleagues to create a world-class customer experience that delights and fosters lifelong customers. You stay informed about the latest trends in the real estate landscape and keep an eye on emerging technologies to enhance every interaction with our customers, both internally and externally. Despite your forward-thinking approach, you remain grounded in the present and never lose sight of your goals.Please note that Real Estate background is essential for this role .What is the role?We are looking for a Customer Growth Partner to join our Customer Growth team, redefining the meaning of partnership with Cotality for customer growth. Youll use your industry expertise to provide strategic coaching to our customers and support them to achieve success, identify improvements, remove obstacles, and foster great relationships.Monitor and analyze account performance, providing regular reports and insights to clients and internal stakeholders. Identify opportunities for account growth and upselling, ensuring clients receive maximum value from our services. Stay up to date with industry trends and best practices, continuously improving our digital offerings.What will you be doing?Maintaining and developing existing relationships, with a customer-first approach and the desire to create a remarkable experience for themIdentifying opportunities and ensuring customer satisfaction and successConsulting with stakeholders to ensure that our products and services are delivering value to customersWorking closely with our Activations Teams to ensure a smooth transition from implementation to ongoing careAdvising & coaching our customers on ways to improve processes and yield the most value and success from Cotality productsContacting disengaged customers to re-engage and improve value recognition, upsell and cross-sell products and services in order to increase average yield per customerContinually look for areas of improvement and developmentEnsuring processes and procedures are adhered to and identify areas for improvementRemoving roadblocks for our customers and suppliers, making it really easy to do business with usExcellent communication, presentation skills and the ability to proactively connect and articulately engage in solution sellingTaking ownership of our Digital Marketing Solution for our clients, to establish, implement and manage the customer journey, driving consistent results for our clients and CotalityWorking closely with our Sales & Activations Teams to ensure a smooth customer experience from implementation to ongoing care and growthWhats in it For You:Large (~$2B+ revenue) formerly public information services and data businessDurable cash flow and profitability regardless of changes in macroeconomic conditionsCompany certified as a global "A Great Place to Work."Hybrid working model- 2 days in the office a week for moments that matter and the rest of the time can be remote. However, 1st 90 days will need to be 100% in office for training, etc.Competitive compensation, bonus and benefits!Career path for continued professional growth.Working with leaders that care about your professional growth!Cotality has a culture of collaboration. We champion ownership, initiative and leadership and provide the guide ropes to get you thereFree mindfulness tools, online health and nutrition coursesComplimentary access to Australias most comprehensive property research platforms including RP DataExclusive employee-only market updates and access to the industrys best property expertsTwo community and volunteer leave days each year to support meaningful causes and our charity partnersModern offices in four convenient locations around Australia fitted with recreation rooms, chill out zones and sensational end of trip facilitiesMonthly social get-togethers and a globally recognised rewards platform and points systemAccess to our world class self-development portal, centered around you as the employee. We take pride in our work and believe in cultivating a work environment that supports and values our greatest asset: our talented employeesAnd much more!!Job Qualifications:Are you the right fit?You need to have:Minimum of 3 yr of customer service, client success or account management experience preferredExperience implementing SaaS-style products into businesses and driving change managementProducing simple, easy to understand help for our customers to use our products effectivelyConfidence in speaking to customers to present complex processes in simple waysExperience or knowledge of the real estate domain, in particular, the systems, tools and best in class practices currently used within the real estate industryKey personal behaviors: self-starter, results-oriented, persuasive, multi-tasker, service-oriented and professionalStrong verbal, phone, written communication skills and attention to detailStrong presentation skills via video and face-to-face interactionsThe expertise to truly understand a clients business problem and get to the heart of a customers needsAbility to prioritize and delegate tasksRelevant experience in client support (ideally working with tech solutions)Experience navigating and resolving client escalationsExcellent organizational, problem solving and decision-making skillsWhat credentials do you need?Relevant experience in the real estate industry and/or SaaS industryTransferable skills from Account Management, Customer Service, Customer success and/or Business Development.Experience in the digital advertising space for Real Estate, campaign management and VPA preferred not essential.What does success look like?Key Performance Indicators are based on:Retain & expand existing customer baseActive Customer and Revenue Growth across the Digital Marketing SuiteIdentify process improvements, reduce wastage, automate where possibleFocus on improving customer experienceCORE BehaviorsSeniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionMarketing, Sales, and Business DevelopmentIndustriesInformation Services, Real Estate, and Technology, Information and MediaReferrals increase your chances of interviewing at Cotality Australia by 2xSign in to set job alerts for Customer Success Specialist roles.Adelaide, South Australia, Australia 2 days agoAdelaide, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 4 weeks agoAdelaide, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 2 days agoSalesforce Customer Success Manager and Functional AdministratorAdelaide, South Australia, Australia 2 days agoAdelaide, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 3 months agoAdelaide, South Australia, Australia 6 days agoAdelaide, South Australia, Australia 5 days agoAdelaide, South Australia, Australia 2 months agoAdelaide, South Australia, Australia 5 days agoAdelaide, South Australia, Australia 1 week agoAdelaide, South Australia, Australia A$60,000.00-A$75,000.00 1 week agoAdelaide, South Australia, Australia A$45.00-A$47.00 3 weeks agoAdelaide, South Australia, Australia 6 days agoAdelaide, South Australia, Australia 6 days agoAdelaide, South Australia, Australia 3 weeks agoAdelaide, South Australia, Australia 6 days agoAdministrator Training | Copper South Australia | AdelaideAdelaide, South Australia, Australia A$120,000.00-A$130,000.00 1 day agoAdelaide, South Australia, Australia 4 days agoAdelaide, South Australia, Australia 2 weeks agoMedical Receptionist & Administration AssistantAdelaide, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 1 week agoProgram Support Officer (South Australia)Adelaide, South Australia, Australia 11 hours agoAdelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 1 day agoCasual Register - Administration Support OfficerAdelaide, South Australia, Australia 1 week agoStrategic Communications and Engagement, Executive AssistantAdelaide, South Australia, Australia 1 day agoDulwich, South Australia, Australia 1 week agoDavoren Park, South Australia, Australia 3 days agoNorwood, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 2 weeks agoWere unlocking community knowledge in a new way. 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