Job Title

Our client, a purpose-driven organisation in the financial services sector, is seeking a motivated and empathetic Team Leader Customer Support to lead a high-performing team focused on delivering exceptional service while managing collections, delinquency and financial hardship portfolios.This is a key leadership role within the Operations department and presents an exciting opportunity for someone passionate about people leadership, customer advocacy and continuous improvement.Key ResponsibilitiesLead, coach and develop a team of Customer Support Officers to meet performance targets while delivering high-quality service.Ensure all accounts are actioned daily and collection processes are compliant with regulatory requirements.Drive customer-centric outcomes by balancing empathy with strong negotiation and risk mitigation skills.Resolve escalated customer issues with fairness and professionalism, and implement improvements to prevent recurrence.Ensure appropriate actions are taken for delinquent accounts, including escalating legal matters when necessary.About YouProven leadership experience in a collections, contact centre or customer operations environment.Deep understanding of financial hardship management, credit and privacy legislation and compliance frameworks.Strong interpersonal and communication skills, with the ability to engage teams and build trust with vulnerable customers.Whats on OfferFree lunches, barista coffee machine and newly renovated offices!The opportunity to make a real impact in a role that blends leadership, service and social responsibility.A supportive and inclusive workplace committed to continuous improvement, learning and growth.If youre an experienced team leader with a passion for people and a heart for service, wed love to hear from you.Apply now to take the next step in your leadership journey.Unlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:Which of the following statements best describes your right to work in Australia? What''s your expected annual base salary? How much notice are you required to give your current employer?Call Centre Manager Drive Performance, Lead a High-Energy Team21d agoCustomer Success ManagerSprintSuite4d agoResearching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr