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Customer Service Manager - NEW club TingalpaJoin to apply for the Customer Service Manager - NEW club Tingalpa role at Fitness Cartel Australia & New ZealandCustomer Service Manager - NEW club Tingalpa1 week ago Be among the first 25 applicantsJoin to apply for the Customer Service Manager - NEW club Tingalpa role at Fitness Cartel Australia & New ZealandGet AI-powered advice on this job and more exclusive features.Were bringing the Fitness Cartel experience to Tingalpa! Our brand-new club is opening soon, offering world-class facilities, cutting-edge equipment, and an incredible fitness community. This is your chance to be part of something special from the very beginning!At Fitness Cartel Australia, were more than a gym - were an exciting and fast-growing brand with plans to expand to 60+ clubs by 2030. Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to cafs, crche, and saunas, creating a feel-good environment that motivates, challenges, and inspires.Join the Cartel!Were bringing the Fitness Cartel experience to Tingalpa! Our brand-new club is opening soon, offering world-class facilities, cutting-edge equipment, and an incredible fitness community. This is your chance to be part of something special from the very beginning!At Fitness Cartel Australia, were more than a gym - were an exciting and fast-growing brand with plans to expand to 60+ clubs by 2030. Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to cafs, crche, and saunas, creating a feel-good environment that motivates, challenges, and inspires.The Role :In this highly important role, you''ll be responsible for managing the customer service delivery to our members & overseeing the reception team . You will assist members enquiries with your heartfelt professional service, providing every person who calls or walks through our doors, with electric experiences with every interaction. This is a diverse role that will have you switching from greeting members personally & managing customer queries over the phone to the management of the reception team, driving KPIs of customer service & retention .Key Responsibilities:Manage o verdue accounts , cancellations & enquiries, meeting the company targets.Supervise the Reception team , providing training & ongoing support for new employees.Rostering of Reception team , working with the Retail Manager to ensure adequate staff are working at critical times to provide the ultimate customer service.Working with the Reception team to meet and exceed customer service targets and other KPI''s .Answering calls, handling queries & managing complaints .Utilise the computer & our various software systems to look up member details, create access key tags, process purchases & assist members with booking class es .Working with the Reception team to meet and exceed customer service targets and other KPI''s .Perform caf duties including using a coffee machine & making protein shakes.Maintain venue cleanliness ensuring the reception/caf area are always neat & tidy, the supplement shelves are well stocked, and the apparel is precisely displayed.Follow directions, prioritise & complete tasks in a timely manner.Perform other related duties.What youll need to succeed :3+ years previous customer service supervisory experience with excellent communication skills.Financially driven with natural drive to achieve individuals targets and team goals.Experience in a KPI driven environment.Ability to build rapport with people from varied walks of life, and a desire to help people succeed in their goals.The ability to solve problems and overcome obstacles.Outstanding communication abilities - able to list, understand, empathise and influence others.Customer-focused with a desire to achieve exceptional customer outcomes.Ability to be a role model and live by health values and behaviours, while being passionate about the gym brand you work for.A "can do" attitude with a thirst for learning & ambition for growth.A passion for health & fitness & eagerness to work for the industry.Be reliable, proactive, punctual, professional & well-presented.Have a strong work ethic.Show initiative, be highly motivated & an adaptable team player with the ability to multitask.Computer literacy & ability to learn new systems.Communicate & uphold, policies & procedures of the business to customers and staff.Hold current First Aid & CPR Certificates (or willing to attain).Have flexibility to work hours suitable for the operations of a gym (shift schedules are provided in advance).Have Australian working rights.What we''ll offer you in return:A Thriving Culture:Be part of the fitness industrys most exciting and rapidly expanding brand.Career Growth:Opportunities for training, development, and advancement through our Future Leaders program.Perks:FREE gym membership to all Fitness Cartel locations.Discounts on supplements, apparel, and caf products.Access to Merse Wellness Spas at discounted rates.Birthday Leave - have your birthday off, and get paid for it!Work in state-of-the-art fitness clubs offering 24/7 access, cycle studios, reformer Pilates, saunas, cafs, and more.How to Apply:Click APPLY to submit your resume and a cover letter explaining why you want to work with Fitness Cartel and what you can bring to our team. Applications will be reviewed as received, so dont waitapply today!Note: Only candidates meeting our selection criteria will be contacted. No agencies please!Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesHealth, Wellness & FitnessReferrals increase your chances of interviewing at Fitness Cartel Australia & New Zealand by 2xSign in to set job alerts for Customer Service Manager roles.Brisbane, Queensland, Australia 1 hour agoBrisbane, Queensland, Australia A$115,000.00-A$125,000.00 2 weeks agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 4 weeks agoBrisbane, Queensland, Australia 3 months agoBrisbane Airport, Queensland, Australia 5 days agoRochedale South, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 13 hours agoBrisbane, Queensland, Australia 1 week agoBrigade Support Officer (RFSO1) Rural Fire Service Queensland [Area] - Central RegionLogan Central, Queensland, Australia 5 days agoTeam Support Manager Brisbane & Gold Coast Kennards Self Storage Browns Plains, Anzac Avenue, Hillcrest QLD, AustraliaHillcrest, Queensland, Australia 4 days agoBrisbane, Queensland, Australia 5 days agoBrisbane, Queensland, Australia 6 days agoExecutive Manager - Strategy Operations and CommissioningBrisbane, Queensland, Australia 4 days agoRocklea, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 week agoBeenleigh, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 9 hours agoCarole Park, Queensland, Australia A$120,000.00-A$140,000.00 1 month agoCarina Heights, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 week agoFortitude Valley, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 4 days agoAssistant Manager 12 months fixed term contractBrisbane City, Queensland, Australia 4 weeks agoRegional Operations Manager Industrial GasesBrisbane, Queensland, Australia A$140,000.00-A$160,000.00 1 week agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 8 hours agoChermside West, Queensland, Australia 1 month agoWere unlocking community knowledge in a new way. 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