Skip to Main Content

Job Title


Customer Success Partner


Company : Team Global Express


Location : Brisbane, Queensland


Created : 2025-08-01


Job Type : Full Time


Job Description

Join to apply for the Customer Success Partner role at Team Global Express1 day ago Be among the first 25 applicantsJoin to apply for the Customer Success Partner role at Team Global ExpressGet AI-powered advice on this job and more exclusive features.As a Customer Success Partner at Team Global Express, you will play a pivotal role in helping our customers achieve their desired service outcomes while ensuring a positive and seamless experience. Your efforts will foster strong customer advocacy, measured via Net Promoter Scores (NPS).Based in Karawatha, QLD, you will manage a small portfolio of strategic customers, understanding their businesses, industries, and how Team Global Express serves them. By developing deep relationships with key customer contacts, you will navigate and resolve service issues, proactively identify improvement opportunities, and contribute to the overall growth and success of our business. This role will require regular travel to client sites.What you''ll doServe as the primary Customer Success Partner for a select group of strategic customers, understanding their business and industryDevelop deep and trusted relationships with key customer contacts and Strategic Account ManagersIdentify and implement improvement opportunities using a data-driven, structured problem-solving approachMonitor and report on service performance, proactively identifying and resolving systemic service issuesKeep customers informed during service interruptions and manage their concerns with escalated supportConduct customer and operational data analysis to develop insights and address root causes of issuesWhat you''ll bringTo be successful in this role, you embody proactive, customer-centric behaviours that drive exceptional service delivery. You excel in fostering collaborative relationships with diverse stakeholders, leveraging strong analytical skills to derive actionable insights from data. Known for your persuasive communication and influencing skills, you drive consensus across organisational levels, striving for continuous improvement and innovative solutions. You personify curiosity, adaptability, and resilience, contributing to an inclusive environment where diverse perspectives thrive.Proven experience working with complex, strategically important customers, understanding their needs and operational challengesPreferred experience in the logistics, transportation, and/or supply chain industryStrong skills in customer and operational data analysis, capable of developing insights into potential root causes of issuesProficient in Microsoft Office products, particularly Excel, and experience with Salesforce and Power BIDemonstrated ability in structured problem-solving, root cause analysis, and implementing corrective actionsExcellent presentation and communication skills, with the ability to influence and drive changeA valid Australian driver''s licence and carAdditional InformationWe believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.It''s never been a more exciting time to join our team as we take the next step in our journey.To find out more about us, visit be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionBusiness Development, Customer Service, and Supply ChainIndustriesTransportation, Logistics, Supply Chain and StorageReferrals increase your chances of interviewing at Team Global Express by 2xSign in to set job alerts for Customer Success Specialist roles.Brisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 1 day agoCustomer Experience Relationship RepresentativeEagle Farm, Queensland, Australia 1 day agoBrisbane City, Queensland, Australia 3 weeks agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 week agoSouth Brisbane, Queensland, Australia 5 days agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 5 days agoBrisbane, Queensland, Australia 5 days agoBrisbane, Queensland, Australia 1 week agoBrisbane City, Queensland, Australia 1 month agoBrisbane, Queensland, Australia A$60,000.00-A$65,000.00 2 days agoBrisbane, Queensland, Australia 6 days agoBrisbane City, Queensland, Australia 6 days agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia $71,150.00-$78,951.00 3 weeks agoCaboolture, Queensland, Australia A$60,000.00-A$65,000.00 6 days agoCaboolture, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 month agoHamilton, Queensland, Australia 3 days agoBrisbane City, Queensland, Australia A$65,000.00-A$72,500.00 1 week agoBrisbane City, Queensland, Australia 1 month agoEagle Farm, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 week agoRocklea, Queensland, Australia 3 weeks agoBrisbane, Queensland, Australia 4 weeks agoUpper Mount Gravatt, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 3 weeks agoRochedale South, Queensland, Australia 16 hours agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr