time left to apply End Date: August 4, 2025 (4 days left to apply)job requisition id R006037Customer Service OfficerCasual position (with a view to ongoing part time shifts)Join Cabrini A Values-Driven Healthcare LeaderAt Cabrini, we believe in more than just healthcare we believe in community, compassion, and career fulfilment. Were currently seeking enthusiastic Customer Service Officers to join our dedicated team at our Malvern campus.Why Cabrini?As a not-for-profit, Catholic health service, were committed to supporting our staff with a wide range of benefits, including:Attractive hourly rates + 13% superTax Savings with Salary packaging up to $18,550 tax-free annuallyStaff perks including retail discounts, reduced hospital fees, and health insurance savingsConvenient location close to public transportStrong focus on career development, education, and supportA positive, mission-led workplace cultureAbout the RoleWe are looking for proactive and detail-focused Customer Service Officers to join our collaborative team at Cabrini Health. Working across our switchboard, concierge and reception operations, you''ll benefit from the variety our hospital offers every day. This is an excellent opportunity to work with a healthcare leader and a highly experienced team, all within a secure and supportive organisation.Casual shifts are available from Mon-Sun 6AM-11PM throughout the week.What You''ll Be DoingProviding exceptional customer service to staff, patients, visitors which may include:Answering and redirecting incoming calls through our switchboard systemConcierge duties - greeting patients and visitors at the main hospital entrance and assisting them as requiredResponding to emergency calls in a timely manner and accurately transmitting messages via the relevant systemGiving directions in accordance with our way-finding procedureBooking of taxis and couriers as requestedAssisting with general enquiriesClerical and administration assistance including data entry, filing, sortingWhat We''re Looking ForExperience in a similar role delivering a high level of customer serviceExperience operating directory software including messages, Durapage paging system, call centre software, TTY telephone and public address systems (desirable)Professional demeanour and phone mannerSound technology skills (MS Office and ability to learn new software with ease)Ability to maintain confidentiality in sensitive mattersGreat attention to detail and strong time management abilitiesA team player who embraces new challenges with a positive outlookPlease also include a cover letter which addresses the following question:"What do you think good customer service looks like?"Michael Patane - Team Leader - 9508 1620Come be part of a respected organisation where your skills and commitment make a difference apply today and help shape the future of patient care at Cabrini.Does this sound like your new role? Bring your skills and enthusiasm to Cabrini Health and help optimise the patient experience and health outcomes for our community.Cabrini Health acknowledges the importance of creating a work environment that is welcoming, safe, equitable and inclusive for people of all backgrounds and abilities. Inclusion is core to our mission.As part of our commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.Working for CabriniCabrini Health is a Catholic, private, for-purpose health service located in Melbournes southeast. Inspired by the mission and ethic of care of the Cabrini Sisters, providing quality, compassionate care to our community for more than 75 years.There is something special about Cabrini Health. Our highly skilled staff and specialists incorporate clinical research, innovative models of care and state-of-the-art technology to deliver the best possible care and outcomes for our patients. We demonstrate our mission to serve our community through outreach programs that support asylum seekers, provide healthcare in rural communities and in underdeveloped countries.Our size, reputation and growth strategy ensure genuine opportunities for our people to learn, grow and realise potential.Our values: Compassion - Integrity - Courage - RespectMANDATORY FOR ALL NEW STAFF TO CABRINIEmployment with Cabrini Health will be based on satisfactory background checks such as professional references, National Police Check, vaccinations for annual Influenza plus a Working with Children Check (WWCC) may also be requested. Vaccination for COVID-19 is highly recommended. #J-18808-Ljbffr
Job Title
Customer Service Officer