Job Title

Senior Service Advisor / Parts InterpreterDo you have a strong background in Heavy Diesel Truck Mechanics, experience leading teams, and a passion for delivering outstanding service?Progressive Diesel Maintenance is looking for a skilled and motivated Senior Service Advisor / Parts Interpreter to join our growing team in Arundel. This is a fantastic opportunity for someone with supervisory or managerial experience in the heavy automotive sector who is ready to take ownership of a dynamic and customer-focused role. About the RoleAs a Senior Service Advisor / Parts Interpreter, you will act as the primary liaison between our valued clients and our experienced workshop team. You''ll be responsible for managing service schedules, interpreting parts requirements, and ensuring seamless communication across departmentsall while mentoring and guiding junior service advisors to deliver their best.Welcome customers and assess their service and repair needsProvide expert advice on parts and accessoriesPrepare accurate repair estimates, and detailed work ordersSchedule service jobs and monitor progress, ensuring timely updates to customersCollaborate with workshop staff to ensure efficiency and job qualityMaintain thorough and accurate records of all customer interactionsLead by example and mentor junior service advisors, fostering a positive and productive environmentUphold safety, professionalism, and customer satisfaction at all times What We''re Looking ForTrade-qualified background or extensive experience in heavy diesel truck mechanicsProven experience in a Service Advisor or Parts Interpreter role within the heavy automotive industryPrevious supervision or management experience in a workshop or service environmentHigh-level verbal communication and customer service skillsStrong computer literacy, including workshop and parts software systemsAbility to troubleshoot, problem-solve, and make informed decisionsExcellent organisational skills with the ability to manage multiple prioritiesA commitment to leadership, teamwork, and mentoringAt Progressive Diesel Maintenance, we''re proud to be a trusted name in the Gold Coast heavy vehicle industry. We value technical expertise, honesty, and reliabilityand we invest in people who share our values. You''ll join a supportive and professional team that is committed to delivering exceptional service while growing together.Unlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years'' experience do you have as a parts interpreter? Do you have a current Australian driver''s licence? Do you have customer service experience? Do you have experience in a sales role? Which of the following Microsoft Office products are you experienced with? How much notice are you required to give your current employer? Do you have a current Police Check (National Police Certificate) for employment?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory. #J-18808-Ljbffr