Job Title

Senior Service Advisor/Service Assistant ManagerAdd expected salary to your profile for insights.At Eagers Automotive, we are more than just automotive retailing; we are a multi-faceted cohort of great people doing great things.Toowoomba Automotive is seeking an energetic and experienced Service Advisor to join the team at Toowoomba Ford. As a Service Advisor, you will act as the main contact between the Dealership and the customer for the repair and service maintenance of their vehicles.The successful applicant will demonstrate a professional approach, passion, and positive attitude to provide an exceptional customer experience. Reporting directly to the Service Manager, this will be a fast-paced, dynamic, and rewarding position with uncapped earning potential.At Eagers Automotive, we aim to be Australia''s most admired Automotive Group, backed by 112 years of rich company history. With over 8,000 employees across Australia and NZ, and a presence in every capital city, there are endless opportunities for career progression.About this role:Deliver an exceptional customer experience with professionalism and build rapport with internal and external customers.Manage time effectively by prioritising tasks and meeting service deadlines.Maintain open communication to keep customers updated on vehicle servicing progress.Stay knowledgeable to provide on-the-go advice and accurate pricing when preparing invoices.Handle complaints and escalate issues to the Service Manager.Previous Service Advising experience is highly desirable, but customer service experience will also be considered.Must haves:Relevant customer service experience and a professional attitude.What''s on offer:An above-award salary and commission structure.Support from an experienced team and dedicated Manager.Opportunities for personal and professional development.A pathway to further opportunities within the Group.A staff rewards program with monetary rewards and discounts.Discounted health insurance and Employee purchase policy for finance, insurance, and vehicles.Employee assistance program (EAP).Novated leasing and vehicle subscription offers, among others.As part of Eagers Automotive, we uphold our Core Values: Integrity | Inclusiveness | Owner''s Mindset | Agility. #J-18808-Ljbffr