Job Title

Hotel Brand: InterContinentalLocation: Australia, Queensland, BrisbaneAs the world''s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.If youd like to embrace a world of opportunities, wed like to welcome you to the worlds most international luxury hotel brand.Nestled in the heart of Brisbanes CBD, InterContinental Hotel Brisbane has just opened to guests this winter, offering 321 spacious hotel rooms and suites, all day dining restaurant and lobby bar, outdoor pool, fitness centre and Club Lounge, all in a prime location above Queen Street Mall, perfect for exploring the citys top attractions. With over 1800 square metres of meeting and events spaces, InterContinental Brisbane offers versatile function rooms and a Grand Ballroom catering for up to 1000 guests, making it a great choice for business and leisure events alike.Were always looking for new ways to raise the bar. So, were searching for a Guest Service Agent to join our Front Office team.Guest Service AgentYour day to dayFirst impressions count. To get our guests memorable experiences off to an unforgettable start, were looking for Guest Service Agents who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.Every day is different, but youll mostly be:Kicking off truly memorable guest experiences with the warmest of welcomes.Acknowledging IHG One Rewards members and returning guests in person or over the phone.Taking, managing, and receiving payments for guest bookings.Making the check-in and check-out process feel swift and seamless.Staying one step of our guests needs to anticipate requests and offer tailored recommendations.Being our guests trusted contact helping with everything from billing enquiries to restaurant recommendations.What we need from youCommunication skills - guests will need to come to you with concerns as well as compliments, so youll be easy to talk toYour problem-solving skills will turn issues into opportunities so every guest leaves with great memoriesFull Australian working rights.Don''t quite meet every single requirement, but still believe you''d be a great fit for the job? We''ll never know unless you hit the ''Apply'' button. Start your journey with us today. #J-18808-Ljbffr