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Join a company with dealerships across QLD, NSW, VICEnjoy access to staff benefits including discounts on parts and servicingGuaranteed weekly base earnings plus healthy commissions and a car on offerJoin Frizelle Sunshine Automotive, a proud Australian-owned business and part of the Peter Warren Automotive Holdings family. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 900 dedicated employees across multiple locations, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise. We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.We are currently looking for a Service Advisor to join the team at Southport.What The Role EntailsProviding the ultimate customer service experience to our clients face to faceBuilding and maintaining positive customer and employee relationshipsMaintaining regular contact with our customers to provide updatesCommunicating with internal department teams to make sure all vehicles are completed and ready on time for our customers as promisedHandling customer concerns and complaints with prompt solution based outcomesEagerness to learn and grow, while being humble when mistakes are madeOffering accurate estimates for customers requiring additional work or repairsBeing a champion of objections There is always a positive outcome!Ongoing training and development. If you have the desire to grow we will get you thereWhat We Are Looking ForProven experience as a Service Advisor highly desired, or experience in Banking, Real Estate or customer facing rolesExcellent customer service with well-developed verbal and written communication skillsA proactive person who presents professionallyExperience in a department where KPIs are usedExperience with Pentana Solutions (Reynolds & Reynolds) highly desired but not essentialAbility to sell additional work as requiredSomeone who can work autonomously but thrives when part of a team. Culture is important to usSomeone who loves a challenge and has a strong focus in customer experiencesLove a fast paced, yet fun environment. Its never dull hereBenefits Of Joining UsEmbrace development and mentoring from your team, fostering personal and professional growth!Access discounted rates on Bupa Private Health Insurance, prioritizing your well-beingExclusive discounts on vehicles, parts and servicingBenefit from our Employee Assistance Program (EAP), providing support and resources during challenging timesLifestyle discounts, including Gym memberships and retail discountsPaid parental leave to support you and your family #J-18808-Ljbffr