Job Title

What To ExpectAt Tesla, our Tesla Advisors consistently deliver an incredible educational, immersive, and exciting experience to all current and future customers. They create memorable experiences on delivery day and act as Teslas brand ambassadors, supporting our mission to accelerate the world''s transition to sustainable energy.As a Tesla Advisor, you will support customers from their first visit to our showrooms to their delivery day. You will help deliver an innovative buying and delivery experience for one of the most advanced vehicles ever made.To succeed at Tesla, you must be energetic, highly organized, and hardworking. A passion for sustainable energy and the ability to create exceptional client experiences are essential. While individual contributions are recognized, teamwork is crucial for success. We value team players who help others succeed and empower the team around them.What You''ll DoEngage walk-in guests promptly, personally, and warmly to open conversations and make them feel welcome.Excite, engage, and educate prospective customers and current owners through calls, emails, texts, and outbound events about Teslas products and services, answering questions effectively.Maintain a healthy sales pipeline by collecting customer contact information, scheduling, and co-piloting test drives for interested individuals.Contribute actively to achieving monthly sales and delivery targets by meeting and exceeding KPIs.Execute sales and delivery operations proficiently, consistently delivering a strong client experience with minimal guidance.Present, sell, and support the delivery and installation of the Tesla ecosystem.Provide excellent customer service throughout the sales, delivery, and ownership experience.Serve as the primary contact for all customer interactions during their purchase journey.Educate customers on purchase and delivery processes from initial contact to delivery day.Ensure vehicles are prepared for delivery appointments.Conduct comprehensive vehicle orientations tailored to each customer''s needs and comfort levels.Manage customer trade-ins and documentation on delivery day.Perform Tesla Direct deliveries from Delivery Centres to customer homes as needed.Perform additional responsibilities as required to meet business needs.What You''ll BringCustomer service experience.Positive, enthusiastic attitude and passion for innovations in personal transportation.Ability to understand and communicate technical and business concepts.Strong team mentality and reliability.Excellent communication skills and attention to detail.Mastery of Tesla products and services, with knowledge of EV industry trends and local incentives.Ability to work evenings, weekends, and holidays in a retail environment.Valid drivers license in your applying country, with a minimum of 2 years of driving experience and a clean record.Ability to obtain any required state licensing, where applicable. #J-18808-Ljbffr