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Join to apply for the Suicide Prevention Coordinator role at LivingWorks1 week ago Be among the first 25 applicantsJoin to apply for the Suicide Prevention Coordinator role at LivingWorksReports to:Chief Operations Officer (dotted line reporting to EVP, ComZ)Reports:n/aLocation:Newcastle, NSWJob Type:Full-Time, Permanent, Office-BasedMANDATEAs a member of the Development Team, The Suicide Prevention Coordinator (SPC) is the first point of contact for LivingWorks Australia and a Subject Matter Expert for administration of Customer Management System (CMS) functions. As the first point of contact for LivingWorks, they will use their written and verbal communication skills to effectively respond to inbound inquiries (phone or email), routing inquiries as appropriate to other LivingWorks team members.The SPC administratively supports the APAC Zone team in their mandate of growing and sustaining a high level of customer satisfaction while growing APAC revenue and training.They will support administration of APAC leads and opportunities to closed-won status in collaboration with APAC team members, interacting with Customers as required and maintaining connection with Head Office operational support functions.KEY ACCOUNTABILITIESCustomer Relations SupportMonitor, manage, and route incoming phone calls and emails to appropriate teamsEfficiently direct inquiries and answer basic questions for each departmentMaintain a physical presence at the Newcastle office/training center, greeting visitors and managing third-party service providersSupport in-person training events and assist with office duties, including receiving post, maintaining the kitchen and meeting rooms, and general cleanupCheck-out and check-in office keysMaintain and monitor security and privacy processesReasonable and flexible duties as requestedCustomer DevelopmentProvide customer support for APAC Zone team by responding to inquiries, resolving customer issues, and maintaining positive customer relationshipsSupport and follow up during customer contract creation, negotiations, approval stages, and contract management support.Support APAC in Administrative Account Management for strategic contractsoAttend client meetings and take minutesoStreamline processes and communications for large contracts, acting as the main point of contact, liaising between Client contacts, internal team members, and other key stakeholders (I.e., Material Orders, Training Event dates coordination, technical support for On-Line Training)Business DevelopmentRespond to inquiries and inbound sales leads, delegating to appropriate team membersProvide support for LivingWorks START online training purchase and fulfillment, including learner enrollmentsSupport prospecting and leads research and reporting within LivingWorks systemsoConferences - support APAC Zone in identifying conferences and events, in alignment to Zone Plan sales strategies,and provide logistics support for approved conferencesoIn coordination with Sales Operations Manager, support CRM campaigns set-up and leads capture following LWpolicies and proceduresoAssist in market research activities, including industry trends and analysis, customer insights, and client lists to support APAC Zone sales strategies and decision makingProvide administrative support for Opportunity Development, which includes;oEnriching Customer Account and Contact information in CRM (I.e., Legal Name, Website, Address)oMaintain up-to-date and accurate Opportunity (and related records) information within the CRM as sales progress through the pipeline.oAttending client meetings to support minute-taking and proposal developmentQUALIFICATIONSEducation and Experience:A diploma or certificate in a relevant field of studyA minimum of five (5) years experience in a related role, with demonstrated expertise in delivering high-quality customer serviceExperience using a consultative sales approach in a related fieldExperience working with a CRM (Salesforce) is considered an assetExperience in suicide prevention, mental health or educational training fields is considered an assetCompetencies and Attributes:Demonstrated exceptional customer service skillsExcellent verbal, written, and listening communication skillsExceptional organization and time management skillsAbility to engage and collaborate with multiple stakeholdersThrive when working independently; 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