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Join a great team in a central CBD location!Attractive salary packaging options - up to $15,900 tax free!Want to be part of a feminist organisation working toward a future of gender equality? YWCA Australia is currently seekingCasual Guest Service Agentsto join ourprofit-for-purpose Song Hotel teamin Sydney!Location: Surry Hills Sydney | Gadigal LandSalary: Hospitality Award Level 2 Front Office Grade 1 | $25.85* + 25% casual loading + Super* Hourly rate will be dependent on age of successful candidatesAbout YWCA AustraliaFor over 140 years we have been working at the forefront of gender equality through our housing, community programs and advocacy.Our purpose is making young womens leadership and womens housing our priority for gender equity in Australia. Learn more about us here .About the Song HotelNestled on the edge of Hyde Park in the heart of Sydneys CBD, Song Hotel Sydney is a 4-star hotel offering more than just comfortable accommodation. As Australias first profit-for-purpose hotel, 25 cents from every dollar you spend supportsYWCA Australias programs empowering women across the nation.About this opportunityKickstart your career in the travel industry with this exciting opportunity!As part of a dynamic team, youll work across a rotating roster - including weekends and public holidays - while taking on key responsibilities that support exceptional guest experiences.In this role you will:Deliver a warm and professional welcome to guests, ensuring smooth and efficient check-in and check-out experiences.Manage reservations, payments, and guest enquiries across various communication channels with accuracy and care.Collaborate effectively with internal teams to coordinate group bookings and meet individual guest needs.Support daily operational tasks including audits, shift checklists, and seamless coordination with housekeeping and reception teams.Uphold guest safety and satisfaction by promptly addressing complaints and adhering to emergency protocols and WH&S procedures.About YouThe ideal candidate will have:At least 1 year of experience in hotel front office or reservationsExceptional customer service and communication skillsA professional, friendly, and approachable attitudeProficiency in Microsoft Office and Hotel Property Management SystemsA flexible, team-oriented approach to dynamic hotel operationsDont meet every single requirement? At YWCA Australia we are dedicated to building a diverse, inclusive and authentic workplace. If this role speaks to you but your past experience doesnt align perfectly, we encourage you to apply anyway.Ready to join a team that makes a difference? We want to hear from you!Submit your resume and a cover letter outlining why you are the ideal candidate for this role!Applications close at the end of the day on10 August 2025.Were excited to find the right fit and will be reviewing applications as they come in. Submit yours early for priority consideration, as the role may close before the advertised deadline.Please connect with us at any time during the recruitment process if you require assistance to fully participate.Please note that preferred candidates must hold, or be willing to obtain, a valid National Police Check and complete a medical declaration. #J-18808-Ljbffr