Job Title

Press space or enter keys to toggle section visibilityName: Retail Customer Service OfficerSite / Location: Launceston Post OfficeRef #: 12373492Entity: Australia PostOpening Date: 28-Jul-2025Suburb: LauncestonState: TasmaniaWork Type: Casual Full TimeDescription & RequirementsAustralia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. Were delivering for the environment, for our communities, for our customers and for our people. Were moving forward and we want you to come along for the ride.About the opportunity:As our Retail Customer Service Officer, youll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year, around one million customers visit our Australia Post Offices. Our retail teams ensure each experience is positive. Youll be supported by a welcoming team, ongoing training, and career development opportunities.Loaded casual rate $33.66/hour, increasing to $35.98/hour after 3 months, + 12% SuperannuationExtensive, supportive training (up to 12 weeks) on commencementCasual Position | ''On Call'' after training, with a mix of scheduled and unscheduled shifts, Monday to Friday, between 8:45 am and 5:06 pmRelief team members will work at various Post Offices within the area, including Launceston, Kings Meadows, Mowbray Heights, Deloraine & Georgetown.Responsibilities include:Performing customer sales and service transactionsHandling high-value transactions accurately (cash, cheques, credit cards, EFTPOS)Conducting identity services transactions, including Australian Passport InterviewsPromoting products and services through up-selling, cross-selling, and promotional activitiesAssisting with mail lodgements and associated costsBuilding relationships with customers by understanding their needsAssisting with administrative duties such as stocktaking and record maintenanceAbout you:Friendly, enthusiastic, reliable, and team-orientedCustomer-focused attitude to make a positive community impactExperience in customer service and/or cash handlingAbility to lift up to 16kg of mail regularly and stand for shiftsWhat we offer:Long-term investment in your growth aligned with our values of trust, inclusivity, empowerment, and safetyAn inclusive culture where everyone belongs and can bring their authentic selvesSupport for your wellbeing, recognition, and rewards through Post Perks and moreOur commitment to diversity and inclusion:At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate. We value diversity and are proud to be an inclusive workplace, encouraging applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, People with Disabilities, LGBTQIA+, and Refugees. We are a Disability Confident Recruiter and committed to accessible, bias-free recruitment processes. For accessibility questions, contact inclusivecareers@auspost.com.au.Discover a day in the life of our Retail Team: #J-18808-Ljbffr