Job Title

Scheme Administration and Support OfficerCoal LSL Newcastle, New South Wales, AustraliaJoin or sign in to find your next jobJoin to apply for the Scheme Administration and Support Officer role at Coal LSLScheme Administration and Support OfficerCoal LSL Newcastle, New South Wales, Australia1 day ago Be among the first 25 applicantsJoin to apply for the Scheme Administration and Support Officer role at Coal LSLWhat You''ll Be DoingAs the Scheme Administration and Support Officer* you will be responsible for activities relating to the administration of the Scheme. This position may work across Leave Management** or Levy Management*** as required.What You''ll Be DoingAs the Scheme Administration and Support Officer* you will be responsible for activities relating to the administration of the Scheme. This position may work across Leave Management** or Levy Management*** as required.You Willcomplete data entry, analysis and information recordingensure data accuracy, investigate and escalate issuesprocess and manage requests, enquiries and queries from internal and external stakeholders, including ongoing communication and follow up to ensure resolutionprovide a high level of service to Employers to support their ability to meet regulatory requirementsbuild and maintain an understanding of the long service leave legislation and its applicationclearly communicate relevant information to stakeholders as requiredmake decisions regarding the appropriate application of processes and procedures, using guidelines, and escalating as requiredupdate and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible.* This role is internally known as Scheme Operations Officer. The title has been changed for advertising purposes only.Leave Management is the delivery of all activities relating to Employee Leave Applications, Leave Balance calculations, and Employer Reimbursement Claims.Levy Management is the delivery of all activities relating to levy processing, including Standard Levies, Historic Levies, Adjustment Levies and Refund Levies.This is a 12-month fixed term contract based in Newcastle.WHY WORK WITH US?As a Commonwealth Government entity that regulates portable long service leave, we are proud of the difference we make in the lives of hardworking Australians. By connecting employees in the black coal mining industry to their long service leave entitlements, were giving back lifes most precious gift: time. We believe in our purpose, are focused on our strategic goals, and are committed to serving our clients and strengthening industry partnerships.What We OfferWere a dedicated team of professionals who deliver meaningful, purpose driven work in a supportive and inclusive workplace culture built on values of trust, openness, respect, care and honesty.Our hybrid working model and compressed hours enable you to balance your career and lifestyle, giving you the time to grow, excel and do what you love.Located in the progressive and vibrant city of Newcastle, our contemporary workplace provides you with a space to connect and collaborate with colleagues, while also enabling you to balance worklife commitments.We want our people to live their best lives while working with us. To find out more about our great employee benefits and what its like to be part of the team, reach out to our friendly talent acquisition team at careers@coallsl.com.auWhat You''ll BringTo be successful in the role of Scheme Operations Officer, you''ll bring a strong commitment to delivering an exceptional client experience. You''ll be a critical thinker with a sharp eye for detail, motivated to analyse, question, and interpret data effectively. You''ll bring a positive attitude, strong motivation, and a collaborative approach that makes you a valued team member.Your Background Will Demonstrate Yourexperience in a similar data entry, accounts or administrative roleexceptional attention to detail and ability to assess large volumes of data and written informationproficiency with Microsoft Office programs (Excel will be highly regarded)ability to prioritise multiple tasks and work to service standard deadlinesrespect and care for data integritystrong customer service skills, via a range of communication methods including telephone, email and face-to faceability to work independently, applying approved policies and procedurescapability to exercise sound judgement and reasoning, and to refer for guidance as required.You will have a Certificate IV in Business Administration, Finance, Accounting or equivalent work experience.If you meet most of the criteria above and are keen to grow in others, we would like to hear from you.If this sounds like you, apply now.How To ApplyTo apply, please upload your resume along with a cover letter. In your cover letter, please highlight the skills and experience listed under "What Youll Bring" - particularly your strengths in data entry, attention to detail, and proficiency with Microsoft Office.Were also looking for someone who brings the right attitude - motivated, respectful, and a great team player - so feel free to share how you embody those values too.Note: Your cover letter should be no longer than 800 words.We will be reviewing applications and scheduling interviews as they are received, so we encourage you to apply as soon as possible.Australian citizenship, residency or working rights is a prerequisite for this role.Applications are open to all qualified candidates regardless of their background, identity, experiences and beliefs. Please connect with us at any time during the process for a confidential conversation regarding your application, including if you require any adjustments or considerations in order to participate fully in our recruitment process.Contact us at careers@coallsl.com.au.The successful applicant for this role will be required to undergo working rights checks, background checks including a police check, and other assessments as required.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeContractJob functionJob functionOtherReferrals increase your chances of interviewing at Coal LSL by 2xGet notified about new Support Officer jobs in Newcastle, New South Wales, Australia.Systems Engineer / Service Desk / Support - Level 2/L2Newcastle, New South Wales, Australia 2 days agoNewcastle, New South Wales, Australia 1 week agoNew Lambton Heights, New South Wales, Australia 1 hour agoNewcastle, New South Wales, Australia 6 days agoNewcastle, New South Wales, Australia 1 week agoService Support Officer - Care NavigationNewcastle, New South Wales, Australia 2 weeks agoNew Lambton Heights, New South Wales, Australia 16 hours agoNewcastle, New South Wales, Australia 2 days agoLambton, New South Wales, Australia 1 day agoWaratah, New South Wales, Australia 5 days agoLake Macquarie, New South Wales, Australia A$70,000.00-A$80,000.00 2 weeks agoNewcastle, New South Wales, Australia 1 hour agoClinic Administration Officer/Medical ScreenerNewcastle, New South Wales, Australia 1 month agoRaymond Terrace, New South Wales, Australia 6 months agoBar Beach, New South Wales, Australia 6 days agoNewcastle, New South Wales, Australia 6 days agoBar Beach, New South Wales, Australia 2 weeks agoNewcastle, New South Wales, Australia 1 day agoNewcastle, New South Wales, Australia 1 week agoAboriginal Administration Support Officer - IdentifiedWaratah, New South Wales, Australia 1 week agoNewcastle West, New South Wales, Australia 2 months agoBeresfield, New South Wales, Australia 2 weeks agoWaratah, New South Wales, Australia 1 week agoMetford, New South Wales, Australia 5 days agoAdministration Officer - Out of Home Care - TargetedArgenton, New South Wales, Australia 2 weeks agoWaratah, New South Wales, Australia 1 day agoNewcastle, New South Wales, Australia 2 weeks agoNewcastle, New South Wales, Australia 22 hours agoExecutive Assistant - People and CultureNewcastle, New South Wales, Australia 1 week agoNewcastle, New South Wales, Australia 1 day agoWere unlocking community knowledge in a new way. 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