Join to apply for the Service Desk Officers role at Aged Care Quality and Safety CommissionJoin to apply for the Service Desk Officers role at Aged Care Quality and Safety CommissionAbout the Aged Care Quality and Safety CommissionThe Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. We work to improve the lives of older people by maintaining the integrity of the aged care system.As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital cities.It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to safeguard and protect older Australians receiving aged care services.Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.auAbout the RoleThe ICT Service desk manage all inbound service requests and workflow these to the relevant team across ICTPosition DutiesCapture demand for incident resolution and service requestsSupport day to day within the commission by fulfilling requests, responding to incidents and providing support to usersEscalate issues to relevant teams, internal or externalResponding to ICT enquiries by staff within the officeSupporting several uplift and sustainment activities within ICTTravel to other Sites as requiredProactive monitoring and escalation of critical issuesPosition Eligibility Requirements (Selection Criteria):To be successful in this role you will need to demonstrate the following:Relevant qualifications in ICT and/or equivalent experience?Experience with Windows 10, iPhone and Android platforms?Experience working in government/public sector?Understanding of the Commissions role as an end-to-end regulator*Please note, these positions will initially be filled in a non ongoing capacityPosition NotesSalary offered will be between $80,425 - $84,980 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-apsNon-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.In your application, please provide a statement of claims against the position eligibility requirements (selection criteria) in no more than 600-words, including what strengths you would bring to the role, and a copy of your CV.Please complete the application and submit by 11.30pm (AEST) Sunday 10 August 2025.Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.Specific questions about the roles can be directed to Zac Thomas by emailing zac.thomas@agedcarequality.gov.au with Position title in the subject line.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesGovernment Administration and Government Relations ServicesReferrals increase your chances of interviewing at Aged Care Quality and Safety Commission by 2xGet notified about new Service Desk Officer jobs in Adelaide, South Australia, Australia.Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Job Title
Service Desk Officers