Job Title

Join to apply for the Customer Service Supervisor role at UPS1 week ago Be among the first 25 applicantsJoin to apply for the Customer Service Supervisor role at UPSGet AI-powered advice on this job and more exclusive features.Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation. 500 UPS Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.Main PurposeTo provide an enhanced level of customer services and operational support. Customer Services supervisor will deal with Customers Services team training, holidays, sickness & overtime records, overseeing daily operations are completed in timely manner & according to companies standards, providing support for team members, attending management ,meetings ,meetings with clients if required, assisting auditors.Main Duties And ResponsibilitiesTo monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames.To advise customers on daily basis of any services related issues (Customs detentions, eta flights/trucks).Working with customers on daily basis with the aim of developing an excellent working relationship.Analysis of repetitive operational problems and development of possible service solutions.Advise customer latest booking times and documentation required.Booking shipment with use of Marken booking system.Supporting other departments within Marken Customer Relationship Management/Transport/Operations and SalesSupplying customers with Marken Service information,Potential customer information to be given to the Sales departmentKeeping Customer services team holiday, sickness, overtime recordsArranging Customers Services shift RosterAttending management meetings weeklyAttending meetings with customers if requiredAssisting auditors if requiredTraining Customers services staffOverseeing daily Customer Services operations and monitoring level of service provided.GeneralWork towards developing a partnership between Marken and the Customer by gaining an understanding of the Customers specific industry requirements, and the Logistical requirements complexity that this places on Marken.The quest for speed, together with specific logistics requirements, has put increased pressure on Marken to provide high quality Customer solutions.Extensive contact with Customer Representatives.Extensive contact with local and regional Aviation and other relevant operational locations.Extensive contact with Operations/Logistics divisions Marken London.Participate in scheduled meetings to discuss services performance and concerns.Form working relationships and other an understanding of other department within the customers organization.Knowledge Skills And ExperienceComplete and thorough understanding of Aviation/Airline NetworksExcellent communication skills with the ability to influence others.Excellent problem solving and prioritization skills essential.Flexibility in working hours required. Weekend coverage required in Customer Services.To manage and liaise with all Marken offices projects involving Direct to Patient (DTP) movements.:UPS Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesTruck TransportationReferrals increase your chances of interviewing at UPS by 2xGet notified about new Customer Service Supervisor jobs in Greater Melbourne Area.Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoTruganina, Victoria, Australia $130,000.00-$140,000.00 3 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoSite Service Supervisor Rowville, VictoriaSouthbank, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 months agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 19 hours agoMelbourne, Victoria, Australia A$110,000.00-A$126,000.00 1 week agoFrankston, Victoria, Australia 6 days agoClient Relationship Manager (Air Logistics)Melbourne, Victoria, Australia 18 hours agoMelbourne, Victoria, Australia 2 days ago126126-Regional Service Management Position-Dealers Management Assistant (Graduate Role)Melbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 6 days agoChadstone, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 2 weeks agoKeilor Downs, Victoria, Australia 19 hours agoMoonee Ponds, Victoria, Australia 1 week agoNorth Melbourne, Victoria, Australia 3 days agoDandenong North, Victoria, Australia 1 week agoWere unlocking community knowledge in a new way. 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