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Join New Era Technology, where People Firstis at the heart of everything we do. With a global team of over 4,500 professionals, were committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era, youll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of worktogether.Drive seamless carrier provisioning from order to activationautomated and efficient!What is the rolePart-time, hybrid working and flexible on hours and days (3 or 4 days per week)As a highly skilled Service Coordinator, you will be responsible for managing the end-to-end delivery of carrier servicesincluding NBN, fibre, Ethernet, SIP, and voice solutionsfor Managed Service Provider (MSP) clients. This role serves as the central point of contact between clients, carriers, vendors, and internal teams to ensure timely and accurate provisioning of connectivity solutions.The following include but may not be limited to the responsibilities of the Service Coordinator:Manage end-to-end provisioning of NBN, Fibre, Ethernet, SIP, and voice services.Coordinate with carriers, vendors, and internal teams to process service orders.Serve as the main contact for clients during provisioning.Monitor order progress, escalate issues, and resolve delays.Ensure accurate service details to avoid order rejections.Review carrier documents and contracts for accuracy.Keep internal systems updated and share progress with teams and clients.Work with engineers to schedule installations and cutovers.Arrange site visits, activations, and fault investigations.Support pricing, feasibility checks, and pre-sales scoping.Handover completed services to support teams.Follow internal procedures and carrier SLAs.Who we are looking forIdeal candidate has solid provisioning coordination experience and process knowledge alongside:Highly skilled with minimum of 5 years experience in project coordination or carrier servicesProven ability to provide effective client support and clear communicationProficient in Microsoft Office applications and Windows 10Strong understanding of IT infrastructure, networking, and Internet technologiesFamiliarity with LAN/WAN environments, routers, modems, RF devices, and Microsoft operating systemsFoundational networking knowledge with solid analytical and problem-solving skillsExcellent interpersonal, written, and verbal communication abilitiesDemonstrated capability in stakeholder engagement and relationship managementHighly organized, detail-oriented, and committed to delivering resultsProfessional demeanor with a proactive and resilient approachCollaborative team player with a strong client-service orientationSelf-driven with a commitment to continuous learning and professional growthKey Skills and Expertise:Project CoordinationEffective CommunicationTime ManagementResource CoordinationKnowledge of Carrier Service Provider ProductsWhat we offerA friendly team environment with a strong technical support networkBroad range of options for training and developing your IT skillsOpportunity to work with the IT industry''s latest technologiesInternal career growth for high performers and IT super-starsCost price on products from our suppliersLunches and snacks providedReferral bonusNew Era Technology, Inc., and its subsidiaries (New Era we, us, or our) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (Solutions).View our Privacy Policy here file types: pdf, doc, docx, txt, rtfEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfHow many years of experience do you have as a Service Coordinator? * Select...What is your expected salary range? * Select...Where are you currently located? *How soon are you able to start? *Do you have an Australian Driver License * Select...Which of the following statements best describes your right to work in Australia? * Select...Are you willing to relocate at Brisbane? * Select...What industry certification do you have that are relevant to the role? *What days for part-time work best for you? * Select... #J-18808-Ljbffr