Job Title

Permanent full-time position!Workwith a passionate team thats dedicated to supporting our communityStructuredtraining provided$68,917- $82,363 pa + 12% SuperAccessto Council''s RDO arrangementAbout us:The Burwood Council area is a hub of Inner West Sydney andis identified as a Strategic Centre by the NSW State Government. It is acosmopolitan destination with a thriving business and retail centre with astrong and vibrant future.Our progressive community enjoys well designed publicspaces, inclusive cultural events, intriguing laneways with impressive publicart and an enviable restaurant and caf scene,At Burwood our people are our most important asset andcentral to achieving our exciting and ambitious Community Strategic Plan 2036.Read on further if you would like to join usYour Position:This role involves dealing with face to face, email, web chat and call centre telephone enquiries, providing advice on the full range of Councils work including town planning, building surveying, rates, environment and health, municipal engineering, traffic and law enforcement and instigating referrals to relevant business areas as appropriate.Your responsibilities will include but not be limited to:Deliveringhigh-quality customer service daily through face-to-face, phone, webchat,and email channelsProvidingparaprofessional advice on local government services including planning,building, waste, engineering, rates, traffic, law enforcement, andenvironmental healthManagingenquiries, complaints, and service requests by clarifying customer needsand delivering accurate, helpful, and fair responsesAssistingwith administrative duties such as issuing parking permits, handling basiclaw enforcement matters, and processing Development Applications via theNSW Planning PortalProcessingand receipting payments and ensuring accurate daily cash balancingEnsuringa welcoming and accessible reception area, with attention to inclusivityand support for customers from diverse backgroundsUsingCouncil systems such as the Customer Request System and Content Manager torecord and follow up on enquiriesTo be successful in this role you will have:The capability to embrace an extensive training programme and implement the knowledge gainedExperience and capacity to operate effectively in a high volume and fast paced work environmentDemonstrated experience in providing advice and quality customer service regarding specialised technical mattersExceptional communication skillsConflict resolution expertise and ability to deal with difficult customersExperience collecting, receipting and balancing moniesProficiency with computer applicationsKey Requirements:COVID-19vaccination for all employees (2 Vaccines)Willingnessto complete a National Police History Check (where applicable)Willingnessto complete a pre-employment health assessment (Where applicable)LocalGovernment working experience an advantageCulture & Benefits:Accessto Council''s Rostered Day Off arrangementsTrainingand development opportunitiesHealth& wellbeing initiatives (i.e. flu vaccinations, skin checks, wellbeingactivities)Accessto Fitness Passport membershipAccessto Employee Assistance Program (EAP)Enquiries:Further information regarding this role can be found in thePosition Description or please contact Julie Robson, Acting Manager CustomerExperience and Business Improvement 02 9911 9962.How to apply:Please click on Apply now and follow the steps.Applications are to include a resume, cover letter andanswers to the online questions.Closing date:Thursday, 7 August 2025 at 11:59pm.At Burwood Council we celebrate diversity, valueinclusion and welcome applicants from all backgrounds, experiences andperspectives. We are committed to creating an environment where every member ofour team feels respected, supported and inspired to contribute their uniqueskills and talents for a better Burwood.In serving our community, we are also proud to be achild safe organisation. #J-18808-Ljbffr