Job Title

Member Resolutions Officer - AdministrationJoin to apply for the Member Resolutions Officer - Administration role at AustralianSuperMember Resolutions Officer - Administration6 days ago Be among the first 25 applicantsJoin to apply for the Member Resolutions Officer - Administration role at AustralianSuperAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That''s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members.Your New RoleReporting to the Manager Member Resolutions, the Member Resolution Officer, Administration is responsible for investigating and resolving complex complaints relating to service, platforms issues, delays, contributions etc. to ensure the fair, effective and timely resolution in accordance with Fund and regulatory requirements whilst embracing and driving change through education and communication of colleagues and stakeholders.You will have the ability to contribute to improving processes, respectfully challenge views and the status quo where required. You will have good problem-solving skills and will make recommendations that will help facilitate improved member experience, service, or engagement.Key duties include but are not limited to:Manage administration IDR complaints.Investigate and identify the root cause of the complaint.Monitor your work queue to ensure timely and effective completion of complaints to a high quality.Support and advocate for a culture that delivers resolutions and complete outcomes to complainants.Ensure all activities are delivered in adherence with legislative and Fund requirements including RG 271 and the IDR Policy.Adhere to reporting of complaint related breaches and incident management requirements.Identify continuous improvement opportunities to deliver an enhanced member service, greater efficiency and or reduction of risk to the fund.Nurture and maintain internal relationships across all levels of the Fund.Establish a unified and collaborative culture to reduce the number of complaints that escalate to EDR.Operate and make decisions according to the Fund''s Policies, Standards and Procedures and the Fund''s Key Decision Registers and the delegated authorities.What You''ll NeedAt least 3 years'' experience in a Superannuation administrative role, or in a related role.Previous experience in complaint management.Excellent written and verbal communication skills.High attention to detail.Good stakeholder management skills, with the ability to engage effectively at all levels.Organisational skills with the ability to prioritise and manage the range of tasks required of this position.Interpersonal skills which foster cooperation and teamwork in a close team environment.Excellent working knowledge and experience with Microsoft Word, Microsoft Excel, Microsoft Outlook, and other Microsoft applications.Tertiary qualification in financial services, superannuation, or risk management (desired).RG146 accreditation (desired - may need to be attained if not held).What nextAustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we''re happy to discuss what this looks like for you.We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.At AustralianSuper, our purpose will empower you to reach your true potentialWhat''s NextApply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.Australian or New Zealand citizenship or Australian permanent residency status is required.Progress powered by purpose.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionFinanceIndustriesFinancial Services, Funds and Trusts, and InsuranceReferrals increase your chances of interviewing at AustralianSuper by 2xGet notified about new Member jobs in Melbourne, Victoria, Australia.Taylors Hill, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 days agoLeadership Team - Crown Melbourne (NEW STORE OPENING)Melbourne, Victoria, Australia 2 days agoExpression of Interest - Kogan.com OpportunitiesSouth Melbourne, Victoria, Australia 2 years agoTechnology Team Member - Fitzroy Full TimePermanentMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoSouth Melbourne, Victoria, Australia 1 day agoMelbourne Cabin Crew Opportunities (Dubai Based, Relocation Provided)South Melbourne, Victoria, Australia 1 month agoTeam Member Full Time / Part Time / CasualSouth Yarra, Victoria, Australia 2 weeks agoFitzroy, Victoria, Australia A$45.92-A$49.41 1 day agoMelbourne, Victoria, Australia 1 year agoMulgrave, Victoria, Australia 6 months agoBarista/All Rounder Team Member - Royal ArcadeMelbourne, Victoria, Australia 4 weeks agoBentleigh, Victoria, Australia 1 month agoYarraville, Victoria, Australia 1 month agoTeam Member Full Time / Part Time / Casual - South YarraSouth Yarra, Victoria, Australia 4 days agoSouth Yarra, Victoria, Australia 2 weeks agoMaribyrnong, Victoria, Australia 1 week agoHawthorn, Victoria, Australia 3 months agoMelbourne, Victoria, Australia 2 weeks agoTeam Member Full Time / Part Time / Casual - South YarraSouth Yarra, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoChadstone, Victoria, Australia 6 days agoJoin the Petstock Group World...VIC West & Tasmania Expressions of InterestMoonee Ponds, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 1 month agoBrighton East, Victoria, Australia 1 week agoBroadmeadows, Victoria, Australia 1 day agoMelbourne, Victoria, Australia 3 weeks agoSouth Yarra, Victoria, Australia 1 month agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr