Job Title

Coordinator, Humanitarian AssistanceJob Opportunity: Coordinator Humanitarian Assistance (Assisted Passage Programme)Location: Melbourne, office-basedAre you highly organised, detail-oriented, and passionate about making a difference in humanitarian operations? Were looking for a Coordinator to join our Humanitarian Assistance team and support the delivery of the Assisted Passage Programme (APP) a vital initiative that helps individuals safely navigate complex ground transit situations around the world.About the RoleAs a Coordinator, youll play a key role in planning and coordinating ground transit tasks, working closely with internal teams and international partners to ensure smooth, safe, and efficient operations. Youll be part of a collaborative, mission-driven environment, liaising with case managers, ground teams, and coordination desks in the UK and North America. In line with business requirements of our follow-the-sun operational model, shifts are worked Monday to Friday (including Public Holidays) rostered between the hours of 08:30 to 19:30. There may be a requirement on occasions to work weekends, which will be discussed and mutually agreed.What Were Looking ForThis is an entry-level role, ideal for someone with strong attention to detail, a problem-solving mindset, and a passion for helping others. Youll need to be process-driven but also able to think on your feet when situations evolve.Key Skills & ExperienceExperience in customer service (face-to-face, phone, email, or messaging platforms) is highly valued.Familiarity with CRM or case management systems is a plus.Ability to work effectively in small, collaborative teams including remote coordination.Strong communication skills in English, with the ability to work across cultures and time zones.Comfortable using MS Office, especially Excel; quick to learn new tools and systems.Awareness of regional security dynamics (Africa, Asia-Pacific, LATAM) is an advantage.Experience in humanitarian, medical, or security assistance is helpful but not required.QualificationsNo specific qualifications are required were looking for the right mindset, skills, and willingness to learn.Why Join Us?Youll be part of a purpose-driven team working on meaningful global challenges. This is a great opportunity to gain hands-on experience in humanitarian logistics and coordination, with room to grow and develop your career.As we are expecting a high level of interest in the role, the advert may be closed sooner than advertised.About the roleWhat Youll Be DoingScoping, planning, and coordinating ground transit tasks under the APP.Preparing quotations and operational plans for task approval.Guiding ground teams and monitoring live task progress via chat and other communication tools.Maintaining awareness of the operating environment, including security and logistics.Completing post-task administration, including invoice and expense processing.Participating in daily handovers to ensure seamless case management across time zones.About the companyAll around the world, Healix safeguards people''s health and wellbeing.Required CriteriaGood understanding of regional security dynamics in one or more of our main operating regions (Africa; Asia-Pacific; LATAM)Desired CriteriaThe ability to master new tools and processes: familiarity with MS Office, in particular Excel, is an advantageSkills you''ll need #J-18808-Ljbffr