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Join to apply for the Reception Services Officer role at Victorian Department of Families, Fairness & Housing9 hours ago Be among the first 25 applicantsJoin to apply for the Reception Services Officer role at Victorian Department of Families, Fairness & HousingGet AI-powered advice on this job and more exclusive features.THE ROLEThe Reception Services Officer is a critical position within the office because it gives the first impression of the organisation. It fulfils a crucial role in assisting clients, the general public and other service providers with the purpose of their contact and ensuring they are provided with accurate, up to date information or referred to the right person/agency. Additional administrative duties as may be accommodated alongside the reception functions and workload.THE ROLEThe Reception Services Officer is a critical position within the office because it gives the first impression of the organisation. It fulfils a crucial role in assisting clients, the general public and other service providers with the purpose of their contact and ensuring they are provided with accurate, up to date information or referred to the right person/agency. Additional administrative duties as may be accommodated alongside the reception functions and workload.Accountabilities IncludeAs part of a team, deliver a high quality telephone and reception service to clients, service providers and members of the public by maintaining a welcoming and professional manner, acknowledging all visitors and callers, respecting diversity and responding promptly to their needs in turn.Attend appropriately to each individual enquiry by taking a helpful approach, establishing the purpose of the visit or call, assessing the service required and providing the appropriate response.Maintain effective working relationships, liaise efficiently and professionally with all levels of staff.How To ApplyPlease open the position description to read more.Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)Please apply to submit your interest in this position.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesConsumer ServicesReferrals increase your chances of interviewing at Victorian Department of Families, Fairness & Housing by 2xSign in to set job alerts for Service Officer roles.Melbourne, Victoria, Australia 2 days agoHawthorn, Victoria, Australia 8 hours agoMelbourne, Victoria, Australia 11 hours agoMelbourne, Victoria, Australia 1 month agoMoorabbin, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 2 weeks agoAbbotsford, Victoria, Australia 2 weeks agoCustomer Service Officer (Scheduling/Rostering)Derrimut, Victoria, Australia 21 hours agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 15 hours agoAltona North, Victoria, Australia 2 weeks agoCranbourne, Victoria, Australia 1 day agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 month agoSouth Melbourne, Victoria, Australia 1 day agoMelbourne, Victoria, Australia 1 week agoBox Hill, Victoria, Australia 2 weeks agoRowville, Victoria, Australia 3 weeks agoNational Customer Service Manager - West FootscrayWest Footscray, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoTruganina, Victoria, Australia $130,000.00-$140,000.00 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 9 hours agoMelbourne, Victoria, Australia 1 week agoCustomer Service Officer/ Licence Testing OfficerMelbourne, Victoria, Australia A$63,120.00-A$65,654.00 2 days agoCustomer Service Officer/ Licence Testing OfficerMelbourne, Victoria, Australia A$63,000.00-A$65,654.00 1 day agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr