Job Title

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading-edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider encompassing physical, mental, and financial health TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers, and employees.Reporting to the Operations Supervisor - IM, this is a frontline position that enables the company to deliver best-practice clinical services that are efficient and financially responsible to our clients. The Operations Coordinator is responsible for key functions of intake, scoping, and resourcing of all incident management requests. The coordinator requires high-level skills across communication, strategic thinking, negotiation, and the ability to work in a fast-paced environment.Detailed scoping of acute-care environments, crisis situations, and complex disaster events.Provide clinically appropriate, strategic, and cost-effective allocation and coordination of clinical providers for all incident management requests.End-to-end excellence in the provision of product services and logistics.Coordination of intake, assessment, and resource allocation functions for Incident Management services.Coordination of administrative functions of incident management service delivery.Deliver a high standard of communication and information gathering of sensitive information on customer needs.Complete an initial assessment of request type and urgency and coordinate the assignment of qualified service providers to provide intervention.Work quickly and carefully to meet contractual service obligations with an acute level.Manage multiple urgent requests with the demonstrated capability of managing competing priorities.Demonstrate sensitivity, professionalism, and empathy whilst managing crisis situations.Coordinate and direct internal stakeholders of TELUS Health with service business queries.A bit about usWere a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices, and all qualified applicants will receive consideration for employment. We offer accommodations for applicants with disabilities, as required, during the recruitment process.The health and safety of our team, customers, and communities are paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies Talent Acquisition team(s) and/or any leader(s) involved in the selection process. #J-18808-Ljbffr