Job Title

Who is Audika? Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. The group employs over 22,000 staff across more than 30 countries and distributes hearing healthcare and intelligent audio solutions in over 130 countries. In Australia, Audika operates more than 350 clinics providing hearing services. We aim to elevate hearing care on the health agenda and improve the quality of life for people with hearing loss. Responsibilities We seek an organized, customer-centric individual for the role of Audiology Assistant at Audika Kalgoorlie Clinic, on a part-time basis (4 days/week). If you are passionate about helping clients enhance their hearing and quality of life, this role is for you. This position is vital to clinic performance and customer experience. We desire a compassionate, process-oriented, and purpose-driven person with excellent organizational and customer service skills to help more people access better hearing. You will collaborate with Clinicians, Clinic Coordinators, and Hearing Technicians to deliver quality hearing healthcare outcomes. You will learn about our products, services, competitive advantages, and government funding programs. Your support will include assisting clinicians during hearing appointments with tasks such as video otoscopy, tympanometry, equipment placement for air and bone conduction, and speech testing. You will facilitate device demonstrations and manage equipment and IT for video conferencing, hearing aid fitting, minor repairs, and troubleshooting. Applying your knowledge, skills, and tools, you will implement tailored client-specific sales strategies to ensure they receive the best solutions. Success in this role requires: Previous sales and/or customer service experience in hearing care services, pharmacy, or allied health Experience working with an older demographic (preferred) Strong interpersonal skills and empathy to support clients hearing journeys Higher School Certificate (HSC) or TAFE qualification Advanced computer skills Whats in it for you: Permanent part-time role in a global organization Performance incentives Supportive team environment Clear career development and professional training MyRewards program offering discounts at over 300 retailers and services in Australia Online Wellbeing Centre with activities, workouts, meditations, nutritional and financial advice Employee Assistance Program Birthday and Christmas gifts Our Values: Audika fosters a diverse and inclusive culture that respects all employees. We are a team dedicated to bringing the importance of sound to life and connecting clients through our hearing products. Our valuestrust, teamwork, innovation, and a can-do attitudeguide us in creating a supportive environment where everyone can thrive. #J-18808-Ljbffr