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Add expected salary to your profile for insightsEmployment Type: PermanentHours: 76 hours a fortnightSalary: $36 per hourLocation: Hybrid, Geelong office, Ballarat officeUpload with Application: Resume, cover letter, and all relevant qualificationsContact: Karen Lata | Regional Manager Home Care VIC SW | klata@mercy.com.auWhere there''s life, there''s Mercy.Where there''s care, there''s You.Through the battles and the breakthroughs, we''re there. Where will you be?For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that''s gone before, to grow your impact and gain experience that''s hard to find elsewhere.As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you''ll have the chance to make an impact and gain experience that''s hard to find elsewhere.At Mercy Health, it''s all about taking what we have and making it better.To do that, we need you.Join us as at Mercy Health, and help our teams deliver even greater outcomes.About the opportunityIn this role, you will play a vital part in the smooth administration of new client intake for our Home Care Packages (HCP), Department of Veterans Affairs (DVA), Veterans Home Care (VHC), National Disability Insurance Scheme (NDIS) and Private clients.Your responsibilities will include managing the process of liaising with new enquiries and ensuring that they receive the appropriate care and support they need.The key purpose of the Home Care Intake Coordinator is to:Respond to enquiries from potential HCP, DVA, VHC, NDIS or private clients and/or their carersSupport clients/representatives to understand the benefits of home care services, taking into consideration their individual circumstances, so they can make an informed decision about accepting in home careComplete necessary processes and administrative tasks to activate and establish home care requirements in readiness for commencement.Review My Care Portal for new referrals or other relevant portals Provide quality customer service to potential new clients, aiming to meet these clients'' needs efficiently and effectively and provide the best possible care and support service.Manage incoming enquiries for in-home servicesRecord all relevant client communication and information into the client management system, CRM and My Aged Care as required.Complete intake phone appointments, provision of information about services to clients and complete relevant documentationHand over qualified enquiries to the Care Advisory or Service delivery team for assessment and sign upConduct client follow up as required and liaise with relevant Care Advisors or Service Coordinators to ensure service delivery meets client expectations and needsWork alongside service delivery and client services teams to respond to client referralsDevelop and maintain positive stakeholder relationships and engagement and build networks to promote and market Mercy Health Home Care''s brandYou will also be required to provide evidence of, or in the process of obtaining:A current NDIS Workers Screening ClearanceReady to help us shape the future of healthcare?Join us and make a meaningful difference in people''s lives - and your career.Are you ready to apply for this role? Click ApplyPlease contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We''re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.Unlock job insightsSalary match Number of applicants Skills matchHealthcare & Medical More than 10,000 employeesWe have a proud history, dating back to 1831 when Catherine McAuley, inspired by compassion for Dublins poorest residents, founded the Sisters of Mercy. From these challenging beginnings, the Sisters of Mercy has grown to become an organisation known globally for its work.As a for-purpose organisation with over 10,000 staff, we offer more services and deeper care than ever before. Our incredible teams provide care for people at every stage of life. Across our aged care homes, hospitals and research facilities, and across numerous cities and towns, were on a journey to keep growing our impact for the next 100 years.At Mercy Health, its all about taking what we have and making it betterWe have a proud history, dating back to 1831 when Catherine McAuley, inspired by compassion for Dublins poorest residents, founded the Sisters of Mercy. From these challenging beginnings, the Sisters of Mercy has grown to become an organisation known globally for its work.As a for-purpose organisation with over 10,000 staff, we offer more services and deeper care than ever before. Our incredible teams provide care for people at every stage of life. Across our aged care homes, hospitals and research facilities, and across numerous cities and towns, were on a journey to keep growing our impact for the next 100 years.At Mercy Health, its all about taking what we have and making it betterTo help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Featured jobsCase ManagerPearl Home CareGeelong, South West Coast VIC10d agoYouth Justice Worker - Cherry Creek PrecinctYouth Justice Workers, Department of Justice and Community SafetyGeelong, South West Coast VIC1d agoCommunity Care & Support WorkerWintringhamGeelong, South West Coast VIC6d agoResearching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr