Join to apply for the ICT Support Technician role at JD Sports Australia & New ZealandJoin to apply for the ICT Support Technician role at JD Sports Australia & New ZealandGet AI-powered advice on this job and more exclusive features.Who We AreKnown best as the ''Who We AreKnown best as the ''Undisputed King of Trainers'', JD Sports reigns supreme as one of the biggest and best global Sports Fashion brands across footwear and apparel.Founded in 1981 in Greater Manchester UK, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer. With over 3,400 stores worldwide, we strive to inspire the emerging generation through a captivating connection to the universal culture of Sport, Music, and Fashion.In 2017, JD Sports first launched within the Australian market and has since expanded to 60+ stores. We currently operate in NSW, VIC, QLD, WA, SA & TAS, with plans for continued future growth. Our mission is to offer unparalleled service and style to all our consumers.Working at JD Sports is a state of mind, an attitude and way of challenging the norm. We do not conform; we create our own path and are elite within our field. And now, were seeking talented and passionate individuals to join our team.THE ROLEWere on the hunt for a detail-oriented ICT Support Technician to play a key role in keeping our warehouse and store operations running smoothly. Youll support critical systems like dotWMS, Swisslog, Autostore, POS, and EFTPOS, whilst troubleshooting hardware, software, and network issues across both environments.From setting up new stores and managing mobile devices, to maintaining asset records and logging tickets through Jira, youll ensure everything tech-related works as it should. Youll also work closely with the wider IT team to deliver key projects and drive process improvements that make a real impact across your department.The salary range for this position is between $77,000$80,000 (excluding superannuation), depending on the candidates experience and qualifications.Reporting into the Chief Information Officer, this role will be responsible for, but not limited to:Warehouse SupportProvide expert support for hardware, software, and Windows O/S issues, focusing on ensuring seamless network connectivity and efficient warehouse operationsAdminister and troubleshoot warehouse applications, with a specific focus on dotWMS, ensuring their optimal performance for daily warehouse activitiesConfigure, setup and troubleshoot Autostore ports (pick and put away) for smooth operation of automated warehouse solution by SwisslogProactively identify and resolve network-related issues, ensuring smooth communication across systems and uninterrupted workflow within stores and warehouse environmentCollaborate closely with the IT Team to maintain a robust, secure, and high-performing network infrastructure, ensuring uninterrupted warehouse operationsPartner with IT and business teams to deliver and execute technology-related projects, particularly those impacting network stability and dotWMS integration within the warehouse environmentManage mobility devices, including mobile scanners and printers, ensuring they are properly integrated into the warehouse network and dotWMS systemTechnical SupportResolve technical issues related to in-store equipment, including Point of Sale (POS) systems, store computers, footwear ordering equipment, store network (LAN/Wi-Fi), internet, telecommunications, and mobile Apple and Android devicesAdminister and support for in-store applications such as DEPOSIT POS, ISP, EFTPOS, SmartStore, and Microsoft Office 365, ensuring seamless operation and prompt troubleshootingAction the Technical setup of new stores, including configuring computers, installing software, setting up LAN/Wi-Fi networks, integrating EFTPOS systems, and configuring Point of Sale (POS) software and footwear ordering systemsAdminister and manage mobile devices within the enterprise using SOTI MobiControl, including enrolling devices through Zero Touch and Apple Business ManagerManaging IT asset records, maintaining the asset hygiene using SnipeITManaging and licensing the Wi-Fi APs using HPE Aruba CentralSetup, administer and troubleshoot any issues relating to Ship from Store (SFS)Coordinate hardware repairs between vendors and stores, ensuring timely resolution and minimising downtimeIT ServicesLog and manage tickets in Jira Service ManagementEscalate issues to second level support in a timely mannerManage parts inventory for IT assets including managing asset registryCommunicate with stakeholders, both internal and externalProvide Incident and Problem ManagementDocument support Processes to share within team and broader businessDevelop training content for end users including storesIdentify process and technical improvements for the benefit of the businessWho You AreMinimum 2-3 years experience in a similar technical support rolePrevious experience within a Warehouse Environment is essentialPrevious experience in the retail industry is essential, ideally during a period of rapid growthExperience troubleshooting hardware, OS and software issuesExperience with Network configuration and supportExperience working in a team environmentPrevious experience with Island Pacific Dolfin (ERP) /DPOSIT (POS) or similar is preferredExperience Accreditation with Microsoft Office365 and Intune is preferredExperience with 3CX or similar IP Phone Technology is essentialExperience with Service Management Solutions, incident management, asset management is preferredRequired Technical SkillsService Management ProcessesService Management Software AdministrationIncident and Problem ManagementTicket prioritisation, logging and resolutionInfrastructureWindows and Mac PC Hardware and Operating SystemsPeripherals including A4 & Label printers, Barcode Scanners, EFTPOS MachinesNetwork hardware; firewall, routers, modems, switches, cameras, Wi-Fi APsStore Peripherals; Sign-in Clocks, TVs, DECT Phones, POS ComputersApple and Android mobile devices and tablet setupNetworking and CommunicationsLANWAN IP4,6 Configuration and TroubleshootingMicrosoft Teams RoomsSupport SoftwareJira Service ManagementMicrosoft Office 365 AdminMicrosoft In-Tune AdminApplications including but not limited toWarehouse Management System (dotWMS)AutoStoreDolfin (ERP)DPOSIT(POS)SmartStoreShip From Store (SFS)ShippitWHATS IN IT FOR YOU?Monthly culture committee eventsCentral CBD locationPre-pay day lunchesBirthday leaveCompetitive SalaryOne month paid parental leaveReferral bonus schemeTraining and development to evolve and shape your careerOpportunity to progress across all areas of the business including Retail, Support Office and our Distribution CentreTreat yourself with our attractive staff discount! This can also be used for friends and familyAccess to our Employee Assistance Program & Mental Health championsWe are passionate about connecting with driven and skilled individuals who are invested in their development, so that together we can evolve our brand''s success, alongside evolving your career.JD values diversity and inclusion and champions a culture where everyone feels, valued, included, and celebrated.What are you waiting for? Apply today and kick start your JD Sports Journey.Please note, by applying for this role, you consent to us completing a Work Rights check to verify your working rights where required.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesRetailReferrals increase your chances of interviewing at JD Sports Australia & New Zealand by 2xSign in to set job alerts for Support Technician roles.Sydney, New South Wales, Australia 1 day agoArtarmon, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 4 weeks agoPemulwuy, New South Wales, Australia A$80,000.00-A$105,000.00 1 month agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia $80,000.00-$90,000.00 2 weeks agoBaulkham Hills, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia A$60,000.00-A$65,000.00 1 day agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 1 month agoMascot, New South Wales, Australia A$65,000.00-A$80,000.00 3 months agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia $60,000.00-$100,000.00 2 weeks agoPemulwuy, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 14 hours agoSydney, New South Wales, Australia 44 minutes agoArtarmon, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoTechnical Support Engineer (Expression of Interest)Sydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 5 days agoZetland, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 4 days agoNorth Sydney, New South Wales, Australia 4 days agoMerrylands, New South Wales, Australia 1 week agoTechnical Support - Desktop Support - On-site SydneySydney, New South Wales, Australia 1 month agoHomebush, New South Wales, Australia A$27.00-A$30.00 3 months agoNorth Ryde, New South Wales, Australia 1 week agoWere unlocking community knowledge in a new way. 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Job Title
ICT Support Technician