Job Title

Infinite Aged Care is a progressive residential aged care provider with 17 established care homes across Queensland, New South Wales, South Australia & soon to be Victoria. Boasting over 30 years experience in the sector!! With its operational head office located on the Gold Coast and over 2,000 employees nationally our companys core mission is to #MakeAgedCareGreat for all our residents, their families, our employees and the communities in which we operate by committing to delivering consistent high-quality care, inclusive cultures and best in class operations every day!At Infinite Care, we believe every older Australian deserves to live with dignity, connection, and purpose. We are currently seeking a passionate and highly organised Customer Admissions Coordinator to join our dedicated team and play a key role in shaping the first impressions of our homes and the care we provide.This role is Full Time working from Monday to Friday from our office space in our Ashmore Care Home, where you will be working with a small and dynamic team. Ashmore aged care home | Gold CoastAbout the RoleThis is a pivotal role responsible for managing all residential care enquiries and supporting our admissions process. As the first point of contact for many families and healthcare professionals, you will represent Infinite Care with warmth, professionalism, and deep knowledge of our services.You''ll be central to driving occupancy across our homes, generating leads, maintaining accurate records, and ensuring a smooth and compliant admission process for all prospective residents.Key Responsibilities:Manage initial residential enquiry calls and email enquiries via 1800 number and site referralsMaintain up-to-date knowledge of all Infinite Care homes, including care offerings, lifestyle programs, and current vacanciesGuide families and referrers through the aged care admissions process, explaining fees, rules, and accommodation optionsLiaise with internal teams to coordinate tours, admissions, and required clinical documentationInput, track and manage all leads and activities through CRM systems and ensure timely follow-upMonitor external referral sources and proactively engage with potential clients and partnersPrepare preadmission documentation and assist with agreement completionSupport competitor analysis, database management and brand awareness initiativesWhat Were Looking For:Excellent phone manner and ability to build rapport quicklyConfident communicator with strong organisational and data entry skillsResident-centric mindset with a focus on empathy, patience, and problem-solvingExperience with CRM systems and the ability to manage multiple prioritiesStrong knowledge of aged care fees, compliance, and industry regulationsMarketing or referral-building experience highly regardedAble to work both independently and collaboratively as part of a committed teamExperience in healthcare admissions, preferably in aged careHold the NDIS Workers Screening Clearance as this is essential to work in the Aged Care sector. (*or willingness to obtain)Infinite Cares Employee benefits:FREE mandatory & self-paced training modules throughout your employment.Earn extra income via Carefriends employee referral program (*unlimited referrals)Earn extra income via weekly shift bidding for extra shifts in your week.Ability to cross-skill into hospitality and resident engagement teams.Discounted Fitness Passport to access health and wellbeing sessions.Ability to span your career across our 17 homes nationally.Employee Assistance Program for family, financial and wellbeing support services.Discounted retail, fuel and technology items via Employee discounts provider Flare.If you''re passionate about aged care and thrive in a fast-paced, people-first environment, we want to hear from you!If you would like to know more about us or this position before applying, then please reach out to our recruitment specialist managing this assignment - Please email teri.vallely@infin8care.com.au #J-18808-Ljbffr