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1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Company DescriptionMinor Hotels is one of Australasias largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.Company DescriptionMinor Hotels is one of Australasias largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. Youll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.Job DescriptionOaks Sunshine Coast Oasis Resort are looking for a full-time Guest Service Agent who is passionate about providing excellent customer service to join the team.The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.Key Responsibilities Include:Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.Hourly rates (excluding super):Monday - Friday: $26.70 per hourSaturday: $33.38 per hourSunday: $40.05 per hourQualificationsDemonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.Maintains a polished and professional presentation, reflecting the values and standards of the organisation.Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.Additional InformationAt Minor Hotels, we value our people as the heart of our success. Joining Minor means, youll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:Competitive Compensation: A highly competitive, negotiable remuneration package tailored to your experience and expertise.Career Development: Comprehensive professional induction and ongoing training to fuel your career progression, plus potential financial support for education aligned with Minor Hotels business needs (eligibility applies).Exclusive Discounts:50% off accommodation at all Minor Hotels brands across Australasia, with a 20% discount for friends and family.Discounts on international accommodation, food and beverage outlets worldwide.Savings and cashback at over 400 popular retailers in Australia and New ZealandDiscounts on entertainment and experiences.Discounted furniture purchases to enhance your personal space.NIB insurance discounts for added financial security.Leave Benefits: Generous paid leave, including parental leave and birthday leave.Wellbeing and Support:Access to Uprise Employee Assistance Program (EAP) and tailored wellness programs.Exclusive benefits at Elysia Wellness Retreat, including accommodation, dining, wellness activities, spa treatments, and one-on-one wellness consultations.Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesHospitalityReferrals increase your chances of interviewing at Oaks Hotels, Resorts & Suites by 2xSign in to set job alerts for Guest Service Representative roles.Maroochydore, Queensland, Australia 2 months agoCorporate Services Officer - North Coast RegionNambour, Queensland, Australia 1 week agoBli Bli, Queensland, Australia 1 month agoSunshine Coast, Queensland, Australia 17 hours agoSunshine Coast, Queensland, Australia 6 days agoSunshine Coast, Queensland, Australia 10 hours agoMaroochydore, Queensland, Australia 4 weeks agoNoosaville, Queensland, Australia 1 week agoBuddina, Queensland, Australia 14 hours agoAdministration / Team Assistant Sunshine CoastSunshine Coast, Queensland, Australia 3 weeks agoSunshine Coast, Queensland, Australia 1 week agoSunshine Coast, Queensland, Australia 10 hours agoBuddina, Queensland, Australia 14 hours agoSunshine Coast, Queensland, Australia 1 year agoNambour, Queensland, Australia 4 weeks agoBokarina, Queensland, Australia 4 days agoSunshine Coast, Queensland, Australia A$28.96-A$28.96 2 weeks agoSunshine Coast, Queensland, Australia 2 weeks agoWere unlocking community knowledge in a new way. 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