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Join to apply for the Service Coordination Officer role at PRONIA5 days ago Be among the first 25 applicantsJoin to apply for the Service Coordination Officer role at PRONIAGet AI-powered advice on this job and more exclusive features.Who are we?Australian Greek Welfare Society (t/a as PRONIA), has since 1972, built a reputation as an innovative and progressive organisation that continues to serve the Greek speaking community and contributes to the wider multicultural sector through advocacy and collaborative partnerships. PRONIAs programs focus on direct service delivery, including counselling, information provision, and crisis intervention, community education as well on the delivery of specialist services in aged care, disabilities, family and childrens programs. All services are delivered in a linguistically and culturally appropriate manner with a commitment to enhance individuals capacity and build community capital.Who are we?Australian Greek Welfare Society (t/a as PRONIA), has since 1972, built a reputation as an innovative and progressive organisation that continues to serve the Greek speaking community and contributes to the wider multicultural sector through advocacy and collaborative partnerships. PRONIAs programs focus on direct service delivery, including counselling, information provision, and crisis intervention, community education as well on the delivery of specialist services in aged care, disabilities, family and childrens programs. All services are delivered in a linguistically and culturally appropriate manner with a commitment to enhance individuals capacity and build community capital.What You Will Be DoingIn this role, youll work closely with older adults to coordinate personalised care plans that support their ability to live safely and independently at home. Youll conduct assessments, link clients with appropriate services, and regularly review their needs to ensure quality care. As a key advocate for your clients, youll collaborate with families, service providers, and other professionals to promote wellbeing and dignity. Youll also maintain accurate documentation and ensure compliance with aged care funding and reporting requirements, all while supporting clients from diverse cultural backgrounds with empathy and respect.The role is crucial to the growth and the implementation on strategic growth.Key ResponsibilitiesRespond to calls appropriately within scope of role and business rules and escalate accordinglyEnsure accurate documentation within the Client Management System (Visual Care) to reflect any changesProvides basic coordination support to care recipients on Home Care Packages and refers to case managers for case management needsDevelop and maintain relationships with service providers to ensure accurate and timely service coordinationLiaise with multiple service providers to ensure care recipient needs are met in line with objectives and timelinesDemonstrates an understanding of the target population and their needs from a service coordination perspectiveMonitor and accept client intake referral requests and support the Intake and Interim Case Manager positionsProvide relevant and timely feedback to Case Managers or Care Partners relating to client or provider issuesRespond to PRONIA client queries and make changes to client service delivery within scopeEnsure all information is accurate and maintained relating to client service delivery and enquiriesUndertake service coordination as defined by the roleMeet regularly with the Service Coordinator and Intake Team Leader to provide reports as requiredRole RequirementsQualifications in relevant customer service related discipline (welfare, administration, CERT IV, etc.).Experience in administration duties no less than 2 years.Fluency in Greek and English language.Proficiency in the use of Microsoft Office Suite and packages such as Word, Excel (Intermediate Level Mandatory and Advanced preferred) Access, Internet and E- mail.Knowledge of client specific software applications including but not limited to Visual C highly desired.Understanding and or willingness to train in use of My Aged Care (MAC) Provider Portal and Medicare Online Claiming Portal.Demonstrated commitment and experience in providing high quality customer service.Mandatory RequirementsDriving LicenseAccess to own vehicleUndergo Criminal History Record Check at the required intervalsNot subject to any Employee Screening or Banning Orders under relevant state or federal legislation (e.g., Worker Screening Act 2020 (Vic)).What We OfferEnergetic and Supportive team environment.Award pay rate according to the Social, Community, Home Care & Disability Industry Award 2010, Social and community services employee, Level 4 ($44.58ph to $47.97ph) depending on qualifications and experience.Salary packaging (benefit from free tax earnings up to an annual cap amount of $18,550).Access to EAP.How To ApplyIf you are interested in applying for this role, please submit your resume and a cover letter via our careers page:further information regarding this role, please contact Georgina Meyne from the People and Culture team at hr@pronia.com.auPosition Descriptiondate: 30th July 2025PRONIA is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to appointment.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionAdministrativeIndustriesCivic and Social OrganizationsReferrals increase your chances of interviewing at PRONIA by 2xGet notified about new Service Officer jobs in Melbourne, Victoria, Australia.Melbourne Airport - Passenger Service Officer - Part Time and Casual Opportunities Available!Melbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 2 weeks agoBroadmeadows, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 5 hours agoCraigieburn, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 2 days agoBayswater, Victoria, Australia 2 weeks agoToorak, Victoria, Australia A$60,000.00-A$65,000.00 1 day agoCustomer Service Officer - North East SuburbsMelbourne, Victoria, Australia 5 days agoAltona North, Victoria, Australia 2 days agoCustomer Service Officer (Scheduling/Rostering)Bundoora, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 3 weeks agoHawthorn, Victoria, Australia A$41.79-A$41.79 1 day agoPort Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 4 weeks agoAbbotsford, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoWere unlocking community knowledge in a new way. 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