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Expression of Interest - Customer Service OfficerJoin to apply for the Expression of Interest - Customer Service Officer role at Randstad AustraliaExpression of Interest - Customer Service Officer3 days ago Be among the first 25 applicantsJoin to apply for the Expression of Interest - Customer Service Officer role at Randstad AustraliaRandstad is currently seeking expressions of interest for upcoming Customer Service Officer roles across the public sector. These opportunities are ideal for customer-focused professionals who enjoy making a positive impact through meaningful interactions. We are particularly interested in hearing from candidates located in Melbournes northern suburbs, with roles expected to be based in this region.As the first point of contact, youll play a critical role in supporting members of the public by delivering timely and accurate information across a range of channels. If you thrive in fast-paced environments and have a passion for helping people, wed love to hear from you!Key ResponsibilitiesDeliver high-quality customer service across phone, email, and face-to-face channelsRespond to enquiries efficiently, resolving issues at the first point of contact where possibleNavigate internal systems and knowledge bases to provide accurate and up-to-date informationEscalate or redirect complex queries appropriatelyMaintain detailed records and manage service requests in a timely mannerProcess payments and transactions with accuracy and in line with internal proceduresWork collaboratively with internal teams to support continuous service improvementIdentify and report on service delivery gaps and improvement opportunitiesWhat Were Looking ForProven customer service experience, ideally in a high-volume or government settingStrong verbal and written communication skillsConfident problem-solver with a calm and professional approachAbility to work both independently and as part of a teamA proactive attitude and commitment to delivering excellent serviceIf you''re passionate about delivering excellent customer service and eager to explore opportunities within the public sector, we encourage you to apply today.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeTemporaryJob functionJob functionOtherIndustriesComputers and Electronics Manufacturing, IT Services and IT Consulting, and TelecommunicationsReferrals increase your chances of interviewing at Randstad Australia by 2xSign in to set job alerts for Customer Service Officer roles.Moorabbin, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 5 days agoCustomer Service Consultant - Inbound callsMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 1 week agoMulgrave, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 days agoMelbourne Airport, Victoria, Australia 5 days agoCustomer Support Agent, Tier 1 (Saturday to Wednesday)Melbourne, Victoria, Australia 1 week agoMelbourne Airport, Victoria, Australia 2 weeks agoSouthbank, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoCustomer Support Agent, Tier 1 (Saturday to Wednesday)Melbourne, Victoria, Australia 3 weeks agoPort Melbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoCoordinator Customer Support - MelbourneMelbourne, Victoria, Australia 1 month agoPort Melbourne, Victoria, Australia 3 weeks agoLynbrook, Victoria, Australia 3 weeks agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr