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Join to apply for the Service Desk Analyst role at News CorpJoin to apply for the Service Desk Analyst role at News CorpEqual Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/VetsEqual Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/VetsJob Description :Service Desk AnalystLocation - MelbourneHybrid - 3 days in officeAbout The RoleWe are looking for a proactive and customer-focused Service Desk Analyst to join our team. Purpose To provide professional and effective first and second level support to all News Corp business users and departments globally on the various networks and computer systems within the organization,onsite or remotely.Hours of Work 37.6 Hours per week. To be scheduled in a blended working environment (between home and office) during the core business hours of 8am to 7pm on a rotational shift roster.This is an excellent opportunity for someone with a passion for technology and strong communication skills to grow within a dynamic and supportive environment.Key ResponsibilitiesServe as the first point of contact for users via phone, email, and the ticketing system.Log, prioritise, and track incidents and service requests through to resolution.Provide 1st line technical support for hardware, software, networks, and mobile devices.Troubleshoot Windows 10/11, Microsoft 365, Teams, printers, VPNs, and common business applications.Escalate complex issues to 2nd/3rd line support as required.Maintain clear documentation of tickets, actions taken, and resolution outcomes.Provide excellent customer service while managing user expectations.Contribute to knowledge base articles and continuous improvement initiatives.Assist in setting up new users, devices, and access permissions.Key RequirementsEssential:Previous experience in a Service Desk or IT Support role.Strong knowledge of Microsoft Windows, Microsoft 365, and general desktop troubleshooting.Familiarity with Active Directory, password resets, and user account management.Excellent communication and interpersonal skills.Ability to prioritise and manage multiple issues in a fast-paced environment.Job Category:Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesTechnology, Information and MediaReferrals increase your chances of interviewing at News Corp by 2xGet notified about new Service Desk Analyst jobs in Southbank, Victoria, Australia.Melbourne, Victoria, Australia A$80,000.00-A$100,000.00 1 week agoMelbourne, Victoria, Australia 10 hours agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia A$77,000.00-A$78,000.00 1 day agoMelbourne, Victoria, Australia 1 month agoDandenong, Victoria, Australia 3 weeks agoService Desk Analyst - GPC Asia Pacific - CasualMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 5 days agoTechnical Support Specialist - Japanese Speaking MelbourneMelbourne, Victoria, Australia 2 weeks agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr