Job Title

The OpportunityA Patient Services Administrator has the primary role of providing exemplary customer service to the patients, clinicians, and other departments of our Brisbane Newstead Facility.This role involves interacting with patients to ensure a quality experience by providing excellent service, answering questions, and diffusing frustrating or difficult situations during their IVF journey.About YouWe are looking for someone who is patient-focused, compassionate, supportive, and a team player. Ideally, you will bring the following to the role:Demonstrated 12 years of Medical Reception or similar customer service experienceExperience as a clinician secretary in OBGYN is advantageousMust have experience in the health industryIntermediate to advanced knowledge of MS OfficeExperience with Clinic2Cloud, Genie software, or similar practice management softwareDay-to-Day ResponsibilitiesCost quoting, Medicare billing, and private health billingBooking internal and external appointments within the clinic and Day HospitalAnswering customer questions on various complex matters related to the IVF journey and daily inquiriesProviding information about all IVF services offered by City FertilityApplication ProcessIf this opportunity sounds like the perfect fit for you, submit your application now by clicking the Apply button. Alternatively, view all our opportunities at City Fertility Career Opportunities: Fertility is an equal opportunity employer. We value diversity and strive to create an environment where everyone, regardless of gender, age, ability, race, ethnicity, sexual orientation, gender identity, or religion, can contribute to our progressive business.Applicants must be legally entitled to work in Australia. Successful candidates are required to provide proof of their right to work prior to commencement. Candidates applying for day procedure/hospital positions may need to provide proof of specific immunizations and vaccinations. All personal information will be handled in accordance with our Privacy Policy. #J-18808-Ljbffr