Job Title

Service Improvement Officer - Scoresby VICJoin to apply for the Service Improvement Officer - Scoresby VIC role at Blackwoods.YOUR OPPORTUNITYWe believe in providing outstanding service to our customers, and we are currently looking for an experienced Service Improvement Officer to join our team in Scoresby VIC.The Service Improvement Officer will primarily focus on delivering excellent customer service aligned with our Customer Promise. Additionally, you will provide exceptional service related to Blackwoods'' product range and meet sales targets through timely and effective supply of products.Your Day To DayProvide excellent service to internal and external customers by efficiently completing tasks.Find solutions quickly for customer backorders, balancing cost and outcome.Seek continuous process improvements that benefit both customers and the business.Resolve issues promptly and thoroughly.Handle administrative tasks efficiently following business processes.Maintain understanding of business relationships with customers and stay updated on processes and procedures.What Youll Bring To The TeamStrong problem-solving skills.A passion for expediting and resolving supply delays.High data entry and system updating proficiency.Ability to thrive in a fast-paced, high-pressure environment.Intermediate to advanced Microsoft Excel skills and strong attention to detail.Excellent communication skills, adaptable to customer needs.Why Our Team Enjoys Being Part Of BlackwoodsWe offer various employee benefits, including:Team member discount card for Kmart, Bunnings, Target, Officeworks & OnePass.Refer-A-Friend program earning up to $2,000 per referral.Discounts from over 300 corporate partners through Wesfarmers.Diversity and well-being initiatives.Onsite parking and more.NEXT STEPSIf you meet most of the criteria and wish to apply, please submit your application today. We will contact suitable candidates within two weeks. As part of our safety and recruitment process, background checks, including potential medical assessments, will be required.Blackwoods promotes diversity and encourages applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, LGBTQI+ community members, and individuals with disabilities.Additional DetailsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Business Development and SalesIndustries: Retail Office Equipment #J-18808-Ljbffr