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Join to apply for the Senior Investigator role at NSW Department of Customer Service1 day ago Be among the first 25 applicantsJoin to apply for the Senior Investigator role at NSW Department of Customer ServiceNSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$113,574.00/yr - A$125,720.00/yrSenior Investigator - Tow Truck Investigation Unit - Fair Trading OperationsGrade: Clerk Grade 7/8Salary range: $113,574 - $125,720 + superannuation and leave loading (pro rata)Employment Type: Ongoing, part-time, three days a week (Wednesday, Thursday and Friday)Location: Parramatta, office attendance required 2 days per week.About the teamThe successful applicant will be a member of a dynamic regulatory team that specifically focuses on the tow truck industry in New South Wales. The team works proactively with Police and other industry stakeholders by conducting joint targeted field operations, the investigation of complaints from consumers and by delivering essential industry related education programs. The team are also relied upon as subject matter and regulatory experts to respond to industry-based enquiries.Your responsibilities will includeConducting compliance activities under NSW legislation, including complex investigations and undertaking targeted operations to ensure and enhance compliance with relevant legislation.Conducting proactive and targeted compliance operations applying effective risk management strategies to ensure the achievement of compliance objectives.Preparing, presenting and reviewing evidence, reports and submissions to make appropriate recommendations in accordance with legislative requirements and regulations and delegated authorities.Presenting evidence before court and prepare reports, submissions and correspondence to make recommendations for appropriate enforcement action on compliance activities.To be successful in this role you will possess:Certificate IV in Government (Investigations) or preparedness to undertake an identical or similar employee-sponsored program.Demonstrated extensive knowledge of formal conduct of investigations, evidence gathering and review process.Current NSW driver''s licence and ability and willingness to travel throughout the state at short notice when required.These will be key attributes to achieve successful business outcomes.What we need from youPlease submit your resume of no more than 5 pages, including a cover letter of no more than 2 pages, sharing your motivation for applying for the position and demonstrating your capability and relevant skills.Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuationClick Here to access the Role Description. For enquiries relating to recruitment please contact Gabriella Schulzer via gabriella.schulzer@customerservice.nsw.gov.au.Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.Closing Date: Monday 11th August 2025 [9.59am]Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplaceThe strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact gabriella.schulzer@customerservice.nsw.gov.au or 02 9494 8351.For more information, please visitInformation on some of the different types of disabilitiesInformation on adjustments available for the recruitment processSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typePart-timeJob functionJob functionOtherIndustriesGovernment AdministrationReferrals increase your chances of interviewing at NSW Department of Customer Service by 2xGet notified about new Senior Investigator jobs in Parramatta, New South Wales, Australia.Harris Park, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 22 hours agoParramatta, New South Wales, Australia 4 days agoParramatta, New South Wales, Australia A$40.00-A$45.00 1 week agoSenior Associate - Litigation (Class actions, regulatory investigations)Sydney, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 6 days agoInvestigator (Grade 4) - Temporary PositionSenior Clinical Research Associate (GC CRO)Alexandria, New South Wales, Australia 1 month agoSenior Legal Counsel, Regulatory InvestigationsAssociate/Senior Associate - Investigations & InquiriesSydney, New South Wales, Australia 1 day agoManaging Consultants - Contaminated Land and Site InvestigationParramatta, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 4 days agoVice President, Insider Threat Investigations, Global Information Security, AustraliaSydney, New South Wales, Australia 2 weeks agoParramatta, New South Wales, Australia A$129,464.00-A$142,665.00 2 weeks agoSenior Associate, Litigation & Regulatory Investigations LawyerSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 18 hours agoSenior Vice President, Investigations Diligence and Compliance - SpecialistSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoJunior Lawyer Employment & Workplace InvestigationsSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoExpression of Interest - Investigations Team LeadSenior Clinical Research Associate (GC CRO)Lawyer (2-4PQE) - Commercial Litigation, Class Actions & InvestigationsSydney, New South Wales, Australia 2 days agoBusiness Integration Specialist Fraud Solutions (Fixed Term Contract)North Sydney, New South Wales, Australia 1 day agoFraud & Scams Contact Centre Officer (Applicants must Identify as Aboriginal and/or Torres Strait Islander)Parramatta, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 1 day agoWere unlocking community knowledge in a new way. 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