Job Title

Journey Coordinator Stepped Care - Cairns and TownsvilleJob No: NWRH151Location: Cairns and TownsvilleAre you interested in being part of one of Australias leading regional and community-based Mental Health Service providers?Roles available in Cairns and TownsvilleWe have a Full Time role availableExcellent starting salaries $73,000 - $85,000 (commensurate with experience), plus 5 weeks annual leave.Come for the life experience, stay for the lifestyleNorth and West Remote Health (NWRH) is currently seeking adaptable Journey Coordinators within the Stepped Care service system to join our team.The Journey Coordinators are dedicated positions within the Stepped Care service system that operate as independent partners in a persons care journey. They may be standalone services, delivered within a Front Door service, or as an adjunct to other Stepped Care offerings. The role ensures individuals are at the centre of their own health and wellbeing, leading to improved care and mental health outcomes.Your primary responsibility will be to deliver high-quality support and services by improving outcomes for Stepped Care participants. This includes building psycho-social education, supporting self-management approaches including digital mental health services and group programs, and facilitating the Stepped Care model to ensure the quality, continuity, and coordination of care between providers.This is a full-time role based in Cairns and Townsville with outreach travel.It''s challenging, but we make a difference.NWRH is seeking dedicated individuals who are culturally sensitive, adaptable, and capable of working independently and autonomously.You will need high-level communication and negotiation skills to establish and support respectful, trusting relationships with individuals, teams, NWRH staff, and the community.Our teams are diverse, including professionals from across Australia with various ages, skills, and specialisations, fostering a collaborative environment where we learn from each other.What is Stepped Care?The new stepped care model is based on five principles:Support starts at the time of askingEvery interaction builds confidence in the systemOverwhelmingly compassionateOutcomes that really matterThe system stretches, not the personThese principles underpin our service delivery and future system.About youWe are looking for individuals with the following qualities and experience:Ability to establish, develop, and maintain productive relationships and networksExperience in developing partnerships and collaborations to enhance outcomesUnderstanding of mental health challenges and their impactAbility to develop genuine relationships with clients using a recovery-focused, person-centred, strengths-based, and trauma-informed approachMinimum Certificate IV in a mental health-related qualification (only those with suitable qualifications will be considered)If you have a strong connection to communities and genuinely want to make a difference, this could be the role for you!You will join a supportive network of colleagues across Queensland, including a wider team of mental health and allied health professionals.In return, you''ll receive an excellent starting salary, commensurate with experience, plus additional benefits including:Up to $15,900 salary sacrificingAnnual leave loading of 17.5%5 weeks annual leaveRelocation assistance10 days paid professional development leaveOngoing professional developmentPaid parental and partner leaveEAP for you and your familyExternal supervision benefitsSupportive, dynamic leadershipYour birthday off!Recognition of service ($500 after 2 years)Applications close Sunday, 13th July 2025. Early applications are encouraged as shortlisting and interviews may commence prior to the closing date.NWRH is a vibrant, leading not-for-profit provider of community and outreach-based health services, operating in rural, remote, and regional Australia since 1993. We value diversity, energy, and professionalism, and are committed to cultural competency and comprehensive healthcare delivery.Join us to work in diverse locations, be part of a supportive team, and make a real difference in people''s lives. Grow personally and professionally and set yourself up for success!Apply now!First name *Last name *E-mail *Include digits only or add + for international numbers.Street *Street Cont.City, Town or Suburb *Postcode or Zipcode *Country *State, Region or Province *LinkedIn URL (please copy from your profile page)QuestionsPlease outline your eligibility to work in Australia *Options: I am an Australian citizen/permanent resident; I hold a current unrestricted Australian work visa; None of the aboveHave you worked for our organisation before? *Options: Yes; No; Not SurePreferred location? *Cairns; TownsvilleDo you have a current C Class Driver''s License? *Yes; No; OtherDo you hold or are you willing to obtain a blue/yellow card or NDIS worker screening? *Options: I hold NDIS Worker Screening; I hold a Blue card; I hold both; I am willing to obtain; I have neither but am willingAre you AHPRA registered? *Please outline your relevant qualifications and registrations *What appeals to you about this role and why would you be a great addition? *When would you be available to start? * #J-18808-Ljbffr