Job Title

Service Integrated Communities | QueanbeyanThe opportunity | Valued for the impact you make.With your enthusiasm for customer service and as the initial point of contact for visitors to Warrigal Queanbeyan, you will deliver professional support and services to both customers and the broader community. In this dynamic role, you will excel in providing outstanding customer service, embrace the variety in your daily tasks, and demonstrate a strong ability to engage with people.The benefits | Recognising the difference you makeHourly rate: $28.47 - $31.91 + Super NFP salary packaging (pay up to $18,550 less tax per year)Full time | 38 hours per week | RDO accrualA comprehensive onboarding program to set you up for success and ongoing support200+ more across the country with a Fitness Passport24/7 access to mental, physical, social, and financial support via the LifeWorks appThe requirements | What it takes to do this workNo matter your role, it takes a genuine love of caring, a willingness to jump in and do the work, and a desire to make a difference. As a Customer Service Officer, youll also need:Extensive customer service experience in a customer-facing roleExperience in reception duties, cash handling, invoice cost coding, and strong data entry skillsSound computer literacy skills for accurate documentationExperience developing and maintaining customer relationshipsStrengths in planning, time management, flexibility, and technology useAn understanding of the needs of older peopleWhat our carers love about working hereFeeling safe and supported: Weve built a highly supportive, close-knit community that values and respects each other. Find approachable, empathetic leaders who listen to your ideas; and processes, policies, and resources that enable you to do your job well. Youll have the support you need to provide exceptional care without feeling overwhelmed. Here, we have each others back no matter what.One team, united in our purpose: We support older people to have great lives. We put older people first in everything we do. We help them age with dignity, independence, happiness, and connectedness. On a broader level, we challenge ageist thinking in Australia.Who we are | A community who caresWarrigal has been a prominent part of the aged care community for over 60 years. Were proud of the diverse range of retirement living and aged care services weve built, but we continue to grow and innovate. Youll have opportunities to move across roles, get promoted, or explore different areas across our expanding locations in Illawarra, Southern Highlands, Queanbeyan, and Canberra.You are the difference | Create a meaningful legacyAt Warrigal, youre not just doing care work. Youre helping to reshape societys view on ageing, connecting families, and creating lasting memories. Youre fostering a culture of kindness, compassion, and understanding that will be passed down to future generations. Let this be your legacy.Join us and be the differenceApply now - we are reviewing applications daily! We reserve the right to shortlist and interview upon receipt of applications, and this vacancy may close once a suitable candidate accepts an offer.We acknowledge the Traditional Custodians of the land on which we work and live, honouring their ongoing cultural and spiritual connections. We pay respects to Elders past, present, and emerging.At Warrigal, diversity and inclusion are core values. We celebrate the unique backgrounds, experiences, and perspectives of everyoneresidents, customers, staff, and volunteersto create a welcoming environment where everyone feels valued and respected.Discover your potential in a place where appreciation, belonging, growth, and purpose enable everyone to thrive.If theres a change we can make to better support your strengths throughout our recruitment process, please contact us at: vacancy@warrigal.com.auIf successful, you may be asked to complete a medical, National Criminal History Check, or NDIS Worker Screening Check, and provide references. #J-18808-Ljbffr