Job Title

Reporting to the Senior Manager Support Services, this leadership role oversees the Intake & Growth and Rostering teams. The Business Development Manager will work closely with the Service Delivery Manager to ensure operational efficiency and deliver responsive, high-quality services.This is a purposeful and rewarding role where your leadership will directly contribute to participant outcomes and workforce optimisation across St Giles.What we offer:Community focused employer.Supportive and collaborative team environment.Salary Packaging.Employee Value Proposition including reward and recognition program, Employee Assistance Program and corporate health insurance discount.Career development and training opportunities to support your professional growth.Onsite parkingKey Responsibilities:Lead and support the Intake & Growth and Rostering teams, fostering a culture of performance, collaboration and continuous improvementDevelop and manage workforce plans that align with participant needs and service delivery goalsPromote St Giles services through networking, community engagement and stakeholder relationship managementEnsure financial sustainability and budget requirements are met, viability tested and keep up to date with financial changes issued by NDIS (including new/reviewed plans)Oversee participant onboarding, ensuring timely and person-centred service deliveryDrive initiatives to improve rostering efficiency, workforce flexibility and staff retentionAct as an escalation point for complex participant or staff matters, ensuring swift and appropriate resolutionLead the design and implementation of waitlist management proceduresMonitor and evaluate referral pipelines, service agreements and growth performance indicatorsContribute to the refinement of internal processes, systems and intake/rostering frameworks to support continuous improvement and complianceSt Giles is looking for someone with:Demonstrated leadership experience in business development and/or the disability sectorStrong knowledge of NDIS funding models and participant pathwaysExcellent interpersonal, communication and negotiation skillsSound knowledge of workforce planning, service delivery and process optimisationStrong computer literacy, including CRM systems and the Microsoft Office suiteCurrent or ability to obtain a satisfactory National Police Check and NDIS Worker Screening / Working with Vulnerable People CheckWorking knowledge of the NDIS Quality and Safeguarding Framework, including the NDIS Practice StandardsIf youre ready to lead with impact and purpose and have the skills and experience to excel in this role we want to hear from you!With the expansion of Support Services, St Giles is looking for aBusiness Development Managerto join us in shaping the future of our organisation. If youre a professional with experience in strategic and operational management, this is your opportunity to grow our Support Services, including implementing St Giles strategic direction, driving positive changes and making tangible differences in Tasmania.Reporting to the Senior Manager Support Services, this leadership role oversees the Intake & Growth and Rostering teams. The Business Development Manager will work closely with the Service Delivery Manager to ensure operational efficiency and deliver responsive, high-quality services.This is a purposeful and rewarding role where your leadership will directly contribute to participant outcomes and workforce optimisation across St Giles.What we offer:Community focused employer.Supportive and collaborative team environment.Salary Packaging.Employee Value Proposition including reward and recognition program, Employee Assistance Program and corporate health insurance discount.Career development and training opportunities to support your professional growth.Onsite parkingKey Responsibilities:Lead and support the Intake & Growth and Rostering teams, fostering a culture of performance, collaboration and continuous improvementDevelop and manage workforce plans that align with participant needs and service delivery goalsPromote St Giles services through networking, community engagement and stakeholder relationship managementEnsure financial sustainability and budget requirements are met, viability tested and keep up to date with financial changes issued by NDIS (including new/reviewed plans)Oversee participant onboarding, ensuring timely and person-centred service deliveryDrive initiatives to improve rostering efficiency, workforce flexibility and staff retentionAct as an escalation point for complex participant or staff matters, ensuring swift and appropriate resolutionLead the design and implementation of waitlist management proceduresMonitor and evaluate referral pipelines, service agreements and growth performance indicatorsContribute to the refinement of internal processes, systems and intake/rostering frameworks to support continuous improvement and complianceSt Giles is looking for someone with:Demonstrated leadership experience in business development and/or the disability sectorStrong knowledge of NDIS funding models and participant pathwaysExcellent interpersonal, communication and negotiation skillsSound knowledge of workforce planning, service delivery and process optimisationStrong computer literacy, including CRM systems and the Microsoft Office suiteCurrent or ability to obtain a satisfactory National Police Check and NDIS Worker Screening / Working with Vulnerable People CheckWorking knowledge of the NDIS Quality and Safeguarding Framework, including the NDIS Practice StandardsIf youre ready to lead with impact and purpose and have the skills and experience to excel in this role we want to hear from you! #J-18808-Ljbffr