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Join to apply for the Account Manager (Hybrid/Remote) role at Insurance Office of America3 months ago Be among the first 25 applicantsJoin to apply for the Account Manager (Hybrid/Remote) role at Insurance Office of AmericaTitle: Account Manager - Commercial LinesJob DescriptionTitle: Account Manager - Commercial LinesRemote: based out of Columbia, SCBook Focus: General, Construction, ContractorsPlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity. Additionally, there may be occasions when on-site presence is necessary to meet specific business needs. Learn more about our locations here: ioausa.com/locationsAbout the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.Key ResponsibilitiesTechnical Competence: Maintain technical competence and industry expertise.Team Leadership: Direct daily activities of the account management team.Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.Policy Management: Manage policy expirations and renewals.Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.Policy Compliance: Stay updated on company policies and procedures.Continuous Improvement: Seek and adopt best practices to improve individual and team performance.Champion IOA Values: Demonstrate integrity and leadership.Ideal Candidate Qualifications3+ years of account management experience or 5+ years in the insurance industryThorough knowledge of insurance brokerage and client needsRequired active Property & Casualty licensing; professional designation (CIC or equivalent) preferredStrong analytical, problem-solving, and decision-making skillsExceptional customer service, multitasking, and organizational skillsExcellent communication skillsProficiency in MS Office (Outlook, Word, Excel)High School Diploma (or equivalent)What We OfferCompetitive salaries and bonus potentialCompany-paid health insurancePaid holidays, vacations, and sick time401K with employer matchEmployee stock plan participationProfessional growth and career progression opportunitiesRespectful culture and work/family life balanceCommunity service commitmentSupportive teammates and a rewarding work environmentWhat To Expect (Application Process)30-Minute Phone Screen, Online Assessments, and Interview(s)Salary RangeThe expected pay range for this position is $60,000.00 - $90,000.00 per year, depending on experience, relevant skills, and geographic location.Insurance Office of America is an equal opportunity employer. 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