Job Title

Leadership role within our Technology teamBe part of a growing technology community across the Wesfarmers GroupFlexible, supportive work environment with work from home optionsFull-time permanent role based in Perth CBDAbout the teamAt Corporate Office, our Technology team is responsible for providing an efficient, secure and stable IT infrastructure and also supports knowledge sharing and procurement opportunities across the Wesfarmers Group.What youll doReporting to the Technology Operations Manager, this role will:Lead our Service Desk team to deliver efficient and effective 1st and 2nd line support for our Corporate Office team membersMaintain a thorough understanding of our departments, their key drivers and actively seek out innovative IT solutions to business issuesManage the delivery of IT services, ensuring the smooth operation of corporate office infrastructure, end-user computing and collaboration toolsProactively identify opportunities to improve IT service delivery and other internal processesDevelop and motivate a high performing, outcome driven team ensuring mentoring, support and professional development for team membersEstablish, update and maintain IT procedures in accordance with ITILv4 standardsBuild and maintain strong relationships with technology vendors to ensure service level agreements are metAct as a trusted technology partner to our Corporate Office, including to provide high-level IT support to senior leadersWhat youll needSignificant experience in IT service management, preferably in a corporate environmentExperience in leading and developing high performing service desk teamsStrong understanding of ITIL frameworks and best practicesAdvanced proficiency in service desk tools and ticketing systemsStrong people management and leadership skills to drive the team to achieve its objectivesExcellent communication and interpersonal skills, with the ability to influence stakeholders at all levelsExcellent diagnostic, trouble shooting and problem solving skillsAbility to prioritise and meet agreed deadlinesA results orientated, customer focused approach to your workFlexibility to participate in a rotating 24/7 on-call roster as requiredTertiary qualifications in IT, Computer Science or a related discipline (highly desirable)Nice to havesRelevant IT certifications or trainingAbout WesfarmersAs one of Australias largest listed companies, were proud of our longstanding contribution to Australians. We continually reinvent ourselves and invest in the businesses we own and operate, including leading retailers like Bunnings, Kmart, Target, Officeworks and Priceline. We also have an online offering, including OnePass, Catch, and the Group shared data asset. Our work doesnt stop there, we operate in the industrials sector which supplies the nation with chemicals, energy and fertilisers, and industrial and safety products. And we participate in an integrated lithium joint venture, including the operation of a mine and concentrator and the development of a refinery.Join the team at Corporate Office which provides support and advice across the Wesfarmers GroupThe Corporate Office provides corporate services and support to the autonomous businesses within the Wesfarmers Group, enabling the achievement of Group objectives. It leads capital allocation and portfolio management for the Group and focuses on leveraging and enhancing the Groups reputation to support attraction and retention of talent, securing investment opportunities and maintaining a low-cost capital. To do this, we need great people, working together and role modelling our values and ways of working.Our cultureWere results focused, but were a business that cares. Here we are less about titles and more about everyone playing a valuable role. We provide autonomy and space with freedom to operate, quickly learning from mistakes because we know they are part of the way forward. Were curious, open minded, and collaborative. And although were thought leaders, were humble, and willing to share knowledge and learn from one another.We know that diversity fosters greater innovation and better customer connection, so we strive to create an inclusive and diverse work environment. This means promoting the development of our people and fostering a sense of belonging irrespective of gender, ethnicity, generation, flexible work status, family circumstances, sexual orientation or disability.Next stepsIf this sounds like your next career move, then combine your cover letter and resume into one document and click on the Apply button by, Friday 22ndAugust 2025. Please note that we may commence interviewing of candidates prior to this closing date.For brief enquiries please contact Human Resources on (08) 9327 4223.Were hiring the best and the brightest talent. Lets start to explore the possibilities of achieving great things together.For more information, visit our website at #J-18808-Ljbffr