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Add expected salary to your profile for insightsBorder Express currently has exciting opportunities available for experienced and motivated Customer Service Officersto join the team at our Wetherill Park Branch.Duties:Actioning customer inquiries promptly and responding with professionalism across all channels: email, webforms, chats and phone callsProviding a high level of service and communication to key internal and external stakeholders;Proficiently raising queries in the internal ticketing system (training will be provided)and carrying out investigations in order to provide accurate and timely responses to our customersSkills and Experience:Demonstrated ability to assist customers with queries in a timely and efficient manner;Excellent telephone manner;Ability to learn and work within multiple software systems and multitask seamlessly between tasks like handling high priority tickets, answering calls and compiling reportsTransport, logistics or high volume customer service experience is highly desirable;Well-developed time management, communication and conflict resolution skills;Initiative, drive and a willingness to be an active member of the team;Strong written, verbal and listening skills are essential;Demonstrated ability to develop positive and professional working relationships with customersStrong attention to detail.Get to know Border Express:At Border Express we''re committed 100% to providing the very best supply chain services for Australia. Our business is working towards a fully supported regional network model to be the best carrier out to regional Australia with full visibility.We are an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We are committed to achieving a diverse workforce and strongly encourage applications from all cultures, languages, abilities, sexual orientations, gender identities.We work hard to create a safe and inclusive environment for all. We encourage and support our team members to grow their careers with Border Express, by providing ongoing opportunities and development to grow and make a real difference.Border Express is proud to be a division of Freight Management Holdings (FMH).Unlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:Do you have experience working with logistics, freight & delivery services? Do you have customer service experience? How would you rate your English language skills? How many years'' experience do you have as a Customer Service Representative? Which of the following statements best describes your right to work in Australia? Have you worked in a call centre before? What''s your expected annual base salary? Are you willing to undergo a pre-employment medical check?For more than 30 years, we have committed to deliver only the best service and the best results.And now as we move into a new age of growth, we have set the bar as high as it will go.We are not just 100% committed to deliver your freight, which is what you should expect of any freight carrier, we are committed to deliver 100%.When you think about it there is a big difference.Anything less than a 100% successful delivery is not acceptable to us and shouldnt be to you either.It seems to us that many in our industry believe that if they get it right most of the time or even nearly all the time, theyve done a good job.Not us. Not ever. Our commitment to deliver 100% on time, in full and intact is real.There is no compromise.Near enough is very definitely not good enough at Border Express.Its not good enough for us and it shouldnt be good enough for you either.Source: This is an extract from the company''s own website.For more than 30 years, we have committed to deliver only the best service and the best results.And now as we move into a new age of growth, we have set the bar as high as it will go.We are not just 100% committed to deliver your freight, which is what you should expect of any freight carrier, we are committed to deliver 100%.When you think about it there is a big difference.Anything less than a 100% successful delivery is not acceptable to us and shouldnt be to you either.It seems to us that many in our industry believe that if they get it right most of the time or even nearly all the time, theyve done a good job.Not us. Not ever. Our commitment to deliver 100% on time, in full and intact is real.There is no compromise.Near enough is very definitely not good enough at Border Express.Its not good enough for us and it shouldnt be good enough for you either.Source: This is an extract from the company''s own website.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Featured jobsCustomer Service SpecialistsCampbelltown City CouncilCampbelltown, Sydney NSW4d agoCustomer Service RepresentativeEcoblue International Pty Ltd3d agoOnline Retail Customer Service (Permanent Full Time)3d agoWhat can I earn as a Customer Service Representative #J-18808-Ljbffr